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you cant change the tension more likely one of the ropes attached to door spring has snapped so you are only getting counterbalance from one spring not two.
Possible that the program controller unit has some errors and so it does work erratically. Check on all connections to the program controller unit, check for moisture on the unit. Also remove power for few hours and see if there is any change.click on : washing machine tips
Bosch WET 2820 Front Load Washer / Dryer water Leaking. This video will show you how to change a door seal on this Bosch front loader washing machine .
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