This is shooting from the hip since I don't know your operating system. Open the control panel and go to Hardware and Sound. Next, click on sound. You should see a device listed under Playback. If not then you are missing the driver for your sound card. If that is the case you will need to go to PC's manufacturer web site and download the necessary drivers. If this is not the case then you can go back to control panel under Hardware and Sound and under the first item is Device Manager. Open this up and check that there are no devices with a flag. If you do find one with a flag then open that category and select device then right click on it which will give you the option of updating the drivers. Hope this helps.
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