Question about Jazz JDC38W Digital Camera

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Unable to download photos and cannot open disc

When I Connected my Jazz 2.0 to PC to download photos I received this error message. "the device is not connected or is busy please connect the device and try" Which I have done many times. So I decided to un-install the programs and re-install from the disc. But the PC could not read from it and froze the system. I had to eject the cd from drive to unfreeze. I cleaned the disc but still the same problems.

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  • Mark Robson Oct 30, 2007

    Dear Viri,



    1. My PC that I’m downloading to is an Acer Aspire SA80  Intel(R) Pentium(R) 4.  My operating system is Windows XP Home Edition Version 2000 Service pack 2


    2. That is correct, I uninstalled  the operating system of the Jazz 2.0 programs by using Add/Remove Programs in Control Panel.



    3. I Cleaned the Cd  disc  with  the Jazz 2..0  software program.



    4. I used Cotton Wool Balls with Metho for cleaning the disk.



    5. Yes.   I do have Anti-virus software on the Computer . AVG  Free Edition 7.5.0.497, avast version 4.7 Home edition.  I also have: Ad-Aware SE Personal, Spy-ware Doctor Version 5.0.1.200, AVG Anti-Spy-ware 7.5, Windows Defender Version 1.1.1593.0.


    Hope this has helped you to help to solve my problem. Thank you for responding and helping.

  • Mark Robson Nov 03, 2007

    Dear Jackboy and Viri,



    Thank you both for your advice and we have success. I now am able to download the photos again. I had a couple of minor hiccups to start with using my computer, so I tried the same steps using Adobe Photoshop Album and achieved downloading the photos. With the Jazz software I used Ulead for photos, but I found that program very slow. We have been using Adode mainly for downloading and organising web photos. So I will now use this for our digital camera photos.



    It’s perfect now, thank you again.

  • Mark Robson Nov 03, 2007

    Dear Jackboy and Viri,



    Thank you both for your advice and we have success. I now am able to download the photos again. I had a couple of minor hiccups to start with using my computer, so I tried the same steps using Adobe Photoshop Album and achieved in downloading the photos. With the Jazz software I used Ulead for photos, but I found that program very slow. We have been using abode mainly for downloading and organising web photos. So I will now use this for our digital camera photos.



    It’s perfect now, thank you again.

  • animewatcher Apr 29, 2009

    i dont have a Jazz but a shark and they look the same so i thought i try this
    i have Vista home premium 64-bit
    i have the Precision 801 installed on it i can see the icon and i rebooted it
    i think i installed it properly
    when ever i try to open Precision 801 it says cannot connect to camera and its connected
    plus when i plug in the camera it says new hardware found
    this is annoying
    i think i need to install a new driver so it works on my Vista but what do i need to do?

    this is so confusing
    i think the same thing happened to my old windows xp (it needs a new motherboard so i need to use vista right now and i wont be getting the motherboard for months)


    is there a solution?


  • animewatcher Apr 29, 2009

    does anybody go on this anymore its an on going problem!!

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Butting in on viri.
Unload the software and leave it out.
Windows has ample resources to read your camera directly.
Be also aware that downloading images from a camera is a great drain  on the battery.

The best way is to invest in a USB card reader.

Posted on Oct 30, 2007

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May I know the following information about your problem-:

1.  What PC are you downloading to and what is the operating system on it e.g. Windows XP?

2.  What programs did you unistall?  The operating system of the Jazz 2.0 programs?

3.  What disc did you clean?  The Cd or the hard disk. 

4.  What did you use for cleaning the disk?

5.  Do you have antivirus software on your machine? 

Please answer quickly so that I can find a solution for yor problem.

Posted on Oct 30, 2007

  • Evans Mbambo Nov 01, 2007

    I take this opportunity to thank you for being a wise computer user and trying by all means to protect your machine and software.  Please invest in a licenced antivirus software if you can.  I recommend AVG Antivirus with both Malaware and Adaware facilities. 



    Now for the solution of your problem.  Jackboy is correct because Windows XP can handle downloading from a digital camera without necessarily loading the software for the camera.



    1.  Connect your camera thru a USB cord to the computer and switch the camera on.  The computer should be able to identify it.  Some digital cameras get recognised if they are on play/edit mode rather than on taking picture position.



    2.  Follow the screen instructions to download the pictures to your computer.



    3.  If nothing happens with 1 & 2 above then go to START and MY Computer and double click that icon.



    4.  A screen showing all drives connected to your computer will appear including D or E whatever the case maybe where your camera is connected identifying your camera by name. 



    5.  Double click the icon with your camera connection and the software will start reading the contents of your camera and then you follow instructions on the screen.



    6.  The pictures on your camera will then be displayed on the window and then you can mark all or some of them for downloading to the computer.



    I hope this solves your problems, if not please advise accordingly.

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I found the driver download for the Jazz jdc38w / precision 801 3-in-1 waterproof 1.3 megapixel camera
http://www.jazzcameras.com/Product_Details/JDC-38W.htm#Support

Posted on Nov 17, 2007

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