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Chances are the right hand clutch sprocket is failing. You can replace just the right hand side or the whole drive hub assembly. I usually find if the right hand side is gone, the left hand side is not too far behind. I will provide a link for the product I am referencing. Drive Hub for Stairmaster Steppers 4000PT 4400CL 4600CL 4400PT 4600PT...
The power inlet is located on the users left hand side at the very bottom of the lower side panel. The link below will take you to our Website. You will be able to access the diagram, users manual and the owners manual. Stairmaster Stepper 4400CL Parts Spring Chain Battery SPORTSMITH net
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