Bought an ex display model and it was wiped free of the stores settings etc. was told to restart pc when it was set up at home but now its asking for password??? please help!!! many thanks sandra

classic old PC failures,. all PC' end up like this, like cars with bald tires, same deal.
nice job telling real PC model
Compaq Presario Cq57-229wm
Compaq is now HP. (owned) and the name ended 2013, no more sold with Compaq logo.
your PC is 2011 made, and not super old as some can be.
a windows 7 PC , w8 is not ready then,. on up
product was wipe ( opens up a huge abyss) what in the the world is that.
I will do wild guessing now, (why?)
1: bought a 3 year old used PC dead, and did not read the sales ad.
NO OS , sold with NO OS? <<< didnt read that.? ooops
if yes nobody can know how they wiped it.
2: you wiped it then forget to say how (vast ways)
3: do you have personal data on this PC ,and do not want to lose it as it was never backed UP?

wipe a word that means ERASE
an Erased OS is now gone
if done fully the w7 recovery image partition is goon too. ouch

the manual on your PC covers topic recovery.
even show recover with and with out your data remains.
page 89 in your free manual
shows
If the recovery partition is present, (how to discover it)
if not lost or erased (oops)
page 91 states

Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup
Menu" message is displayed at the bottom of the screen. Then, press f11 while the "F11
(System Recovery)" message is displayed on the screen

IF THIS f11 KEY FAILS TO FIND THE IMAGE, W7 IS NOW GONE FOREVER THE FREE ONE YOU OWN. IS GONE.
some PCs this model have no image new in the box
and you are told to make your own recovery disks. DVD-R

here it is , free (RTM)

http://h10032.www1.hp.com/ctg/Manual/c02786367.pdf

Is it possible that you have the Acer screen saver on and need to adjust it !! Or did you buy this as ex display model from a store and it has not been properly wiped, check with store if so, but otherwise it is not an advert, just a screen saver extolling the virtues of your unit.

You'll need to do a factory reset:
1. With the device off, press and hold Volume Up and Power.
2. Release the Power button when you see the logo, but continue to hold Volume Up until the recovery screen appears.
3. Use the Volume buttons to navigate the menu and select wipe data / factory reset. Press Home to choose the selection.
4. Press Volume Up continue.
This will reset you device to factory settings, however anything on your SD card will still remain.
At this point you will need to start fresh as if you just bought the device -- register with your email address, etc.

Hi there,

When you installed the software, the first thing you should see on the monitor is the change in the resolution,contrast,hue etc and it should ask you if you agree or not.
The software comes with a manual and the manual should tell you what PC (windows Xp, 7, vista etc) is compatible for it.

thanks,

George.

Hi, I would contact the store and ask them what they set their password to. Without a restore or windows disk you won't be able to reset it to factory condition or reformat and reinstall windows. They should be able to give you the password and from there you can get in and change the password etc.
Thank you,
Lee

• Press the home button on the remote to go to the cross bar thing.
• Choose settings
• Look For set up
• Scroll down to factory setting and restore them.
• After that it will go to set up mode when it asks home or shop/display select "home".
  
  This will disable the Demo Mode.

they did if you have the manual it will walk you through how to switch from store floor model to home useage

No, it is not caused by settings. Probably CCD sensor is bad. !!! Check if there is possibility of free of charge repair !!! Many models are repaired free with CCD broken, even warranty time is passed.

go in menu and change it to home  

Reboot? You mean restart? Click Start, click the arrow beside the Lock button and choose Restart. It's the same.

If you mean System Recovery (wiping out everything but the OS and making the PC new), then there must be a software like Recovery Manager. Search Start Menu.

As it is a Dell, you must have a recovery partition on the drive. It will be just as new.

Or use the set of CDs that you created when it was new, or one which you got with the PC. If you didn't get and you didn't even make it, ask Dell to send a set for your model.

If nothing works, then use a Vista installation disk that you can buy in a retail store. Note that you won't get the pre-installed software that you got from Dell when you removed the PC from the box.