Service center in dubai

There is an internal short circuit.

the pwr rating is normally on the label.
google for a manual

Hi Randy,I found you a rotating plate,Here's a link. Dometic Microwave Glass Turntable Plate Tray 13 1 2 A019

press stop botton twice

I would suggest that contact the dealer from whom you purchased the oven or call any number listed on the model tag of the oven.

Here is a link to the replacement glass cook tray for your Panasonic NN-S961 microwave:

http://microwaveglasstrays.com/shop/panasonic-microwave-glass-turntable-plate-tray-f06014m00ap-p-156.html


And here is another link to that part from Sears Parts Direct:

http://www.searspartsdirect.com/partsdirect/part-number/Panasonic-Parts/Microwave-Parts/F06014M00AP/0022/568/Model-NNS961/0789/0123245?keySuffixId=NA&pathTaken=partSearch&pathRender=modelComponent&documentCompId=50019470&diagramPageId=00001&productTypeId=x&searchModelNumber=NNS961&subCompDesc=Cabinet%20parts&brandDesc=PANASONIC&modelDesc=MICROWAVE&blt=11


Just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information and items at the website indicated.

As you can see from the website, the tray has the following dimensions:

Glass tray measures approximately 16 1/2 inches in overall diameter.

Outside diameter of turntable track is 10 7/8 inches.


I hope that was helpful to you, good luck and take care.

Joe.

the plate is controlled by a rotating motor.the motor is probably stuck or bad.

hi my name is mark, i found panasonics part website follow link http://www.pstc.panasonic.com/Epartr/PartsListChoice.asp?validate=1 if this helps please rate how i did. thanks for you question.

http://service.us.panasonic.com/OPERMANPDF/NNC988B.PDF

hello , here is the manual for that model nn-988w / nn988b , thanks for voting FIX YA !

The usual cause is the tray motor assembly, or the power supply that feeds it. These parts are available from the parts rep for Panasonic. Contact Panasonic for details.

There are serious safety issues when servicing microwave ovens. I suggest to have the oven professionaly serviced by an experienced service tech for these products.

Jerry G.