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If you can not receive or send multimedia messages the first thing to check would be if your cell phone plan has that option enabled, if not I would contact you service provider and add that feature to your existing plan (which may cost extra per month).
If you know you have multimedia messaging as a feature then I would check the user manual for that phone and see if the phone itself is capable of receiving picture/video messages as some phones are not physically capable of receiving large amounts of data at a a time such as when receiving multimedia messages.
Here is a direct link to the user manual for the LG KP500: http://www.google.com/url?sa=t&source=web&cd=1&sqi=2&ved=0CBoQFjAA&url=http%3A%2F%2Fmedia.phonehouse.com%2Fcpw-sales%2Fstatic%2Fpdf%2FLG%2FLGKP500.pdf&rct=j&q=lg%20kp500%20manual&ei=hOdrTa-BBtPOgAff1pTLCg&usg=AFQjCNEDZlzBo23SUS3UbLk1OjNIr1lYmw&sig2=cfm3yFw4abD78AnRCLUlHA&cad=rja
looking for the user manual for the L900 telephone...in English...
can anybody help! thanks...English worker in Tenerife..will get in to trouble if do not know how to use it before her boss gets back!!