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Exposure meters are designed on the premise that the scene is an average, middle gray, in brightness. If you take a picture of a white dog playing in the snow, the camera will try to make the picture come out middle gray (a gray dog playing in gray snow). If you take a picture of a black cat sitting on black asphalt, the camera will try to make the picture come out middle gray (a gray cat sitting on gray ground).
If the white background is dominating the scene, the camera will reduce exposure to try to make the entire scene come out middle gray. The solution is to meter on something else. Move in close and fill the frame with the subject, press the AE-LOCK button, then move back, compose the picture, and take the shot. For full details, refer to the "Shooting with the exposure locked --- AE-LOCK" section in the manual (page 52 in my copy).
If you're taking a lot of pictures, you might want to switch to Manual mode and set the exposure accordingly.
Ok, first of all......when you transfer the pictures to a computer are the blue lines still in the picture? Also if you reset the camera does the image still come out white?
A lot of times what happens is that there is nothing wrong with the actual picture it is the lcd. When you transfer the picture it looks ok you are only seeing the blue lines on the lcd. That means that the lcd is going out. If you transfer the picture and the blue lines are still in the picture after transfer then we can try to reset the camera as there is something else going on besides the lcd. More that likely it is just an lcd that needs to be replaced.
With a white image that usually means that the white balance is off on the camera. I would recommend resetting the camera and then try retaking some pictures to see if they are still coming out white. If they are then you would have to send the camera in to be repaired.