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Hi,the most common reason for the Games not reading discs is a bad drive. The following website sells the drives and does installs:
This drive should fix any reading issues you are having with your games, or issues inserting your games or ejecting them (or lack thereof). This is the entire DVD drive assembly mechanism replacement for your game including a new laser. If your discs are not ejecting, or you cannot insert a disc -- or you can insert a disc but it will not load, this is what you need to get your game going again!
theres a known problem with the hitashi dvd drive in the xbox 360.
the only solution to this is a home repair job, look up on youtube on how to do this, although this isnt recommended as it voids warranty.
so the best way is definitely just to ring microsoft and send ur console in for repair.