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Secret questions are set up by the user to resort to if they forgot their password. You can not get to the secret questions unless you are already signed in to the account. Then you go to account preferences and there should be an option to change secret question(s).
This is a safeguard from hackers stealing accounts.
You should write down your questions and answers when you set this option up.
also
Facebook Customer Support info:
1-6599-843-4800
24 hours, 7 days a week
gethuman.com/contact/Facebook/
let me know is you need anymore hellp either myself or someone here will help you.
Your issue here seems to be only resolved with facebook admins.
You were either:
1. Blocked for some reason by facebook admin staff. (contact facebook help/support via email)
2. Hacked from someone who changed your password. (contact facebook help/support via email)
3. Locked your account by forgetting your password and entering it wrong too many times. (In this case, just follow the on-screen instructions on how to re-set your account etc via your registered email on facebook and/or answering your secret questions appropriately). If you dont remember your secret question/answer etc. please contact facebook help/support.
To access Facebook help/support for these kind of issues: Go to the bottom right-hand corner of the initial facebook screen, there is a help button.Here you can search for the relevant info.
To contact Facebook help/support directly: You have to be able to login to your account, so try and convince someone to "Report issue" via his account. Alternatively what I was able to track is that facebook emails are ending like this: @facebookmail.com (but no contact info can be found anywhere).
Let me know how that went.
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