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Close the antivirus program and reopen it. When it isclosed, the icon yellow for norton will not appear on bottom right hand side along with volume icon etc. You may also restart the computer to see id that helps. Right click the Norton icon and see id it says ENABLE AUTOPROTECT or DISABLE AUTOPROTECT. Try enabling.Try the same update after a while. If that does not work, try reinstalling Norton. I get 100s of viruses from 100s of friends and all sorts of things happen to me anti virus etc
but I am told that pretty normal
could you be more specific on your problem. if your norton plainly does not work or your auto protect is disabled and you cant activate it, you can just uninstall it and re-install. this usually is the worst case scenario if you cannot be specific on what your norton problem is.