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Posted on Jan 03, 2009

Insignia digital keychain from Best Buy cannot download program

Won't start. It makes the noises like it's going to but it doesn't. I downloaded about 10 pictures to it noo problem and now I can't. Help!!

  • 5 more comments 
  • Anonymous Jan 15, 2009

    i only got two pics on it and now it gives an error message when i try to do anything

  • joynerfab Jan 21, 2009

    I downloaded a couple of pics and now it won't let me load anymore either. It gives me an error message. Really frustrating!!!

  • peggitha Jan 27, 2009

    I plugged my Insignia key chain up with the USB port & it keeps says "Connecting ..." & battery symbol shows it's charging. Don't know if it is or not. But when I tried to download photos, I keep getting an error message but don't know why.

  • Pistolandtex Feb 25, 2009

    Me too....pluged in and still saying conecting and that is it. Have never gotten it to go past this. Does not appear in my computer as a drive either.

  • Anonymous Mar 03, 2009

    the software doesn't come up

  • Anonymous Mar 04, 2009

    I open the cd drive, the keychain photo one, and nothing is in it.

  • hagbard1970 May 11, 2009

    I have the same problem and when I look at the cd drive created it is completely empty. Where can I get the imageviewer4.exe software?

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  • Posted on Feb 18, 2009
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Plugin the keychain to the USB
The keychain shows up as a CD Drive in My Computer.
Open up the drive
Copy the file ImageViewer4.exe to the Desktop
Run ImageViewer4.exe by double clicking on the file
The pictures have to be in the folder My Pictures; they will not work within a folder that is inside the My Pictures folder
Now you should be able to select and add your pictures from the My Pictures folder
If you still get an error, click on the Format Device button and then try the above again.

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  • Posted on Mar 30, 2009
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When you plug in the Insignia key chain and it keeps saying "Connecting ..." and battery symbol shows it's charging. Wait till its dun charging then the program should open automatically. That’s how mi key-chain worked.

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Cannot download update for best buy music store, and therefore cannot pull up my mp3 pages

Best Buy Digital Music Store is a bust. You must go to http://www.rhapsody.com and download the latest version of their Rhapsody Software. Once installed and configured, Rhapsody may ask you to install Helix DRM but the process is automated and the setup program handles it for you quite well. Then you are off to the races!!! Good luck Grasshopper.
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Where can I get drivers for digital photo keychain for windows 7

go here: http://www.mscustomercare.com/
then scroll down to "Digital Photo Keychain" and click on the picture

You should be able to download the installation files from there.

If the program you downloaded does not seem to work on Windows 7, try this (from guygior):
"Right click the desktop icon after installing it, choose "troubleshoot compatibility". Then choose "troubleshoot program" in the window that pops up. Now, check the box that says "the program worked in earlier versions of windows..." Then, choose windows xp service pack 1 or 2. It will make you start the program from the next dialog box to make sure it works... which it should now. Finally, hit next and choose save settings."


Hope this helps!
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Program will not run properly

I found this on an Amazon review. I hope it works for you:

1) Install the software on the CD (although the application won't open just yet)
2) Plug in the usb cable into the pc and the keychain and wait a minute (nothing happened here for me)
3) Unplug the cable that goes into the keychain, and then plug it back in. On the keychain screen, an option menu should come up that allows you to select either to power the keychain or to update the keychain via usb. Select the update option. (Note that drivers might install before this or maybe it found the driver I downloaded at the coby website?)
4) Now that you have selected the update option, you can now open the program that was installed off of the cd. Select the pictures you want, move them over, and then download them to the keychain.
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Digital Music Store

Hi Shelly62,

For problems with Best Buy™ digital music store downloads you should contact Rhapsody. Their tech support is available weekdays from 6:00 AM - 6:00 PM Pacific Time and weekends from 7:30 AM - 5:00 PM Pacific time.

The tech support number is 1-866-401-7314.

Best Regards,
Ken
“Go Ahead. Use Us.”
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I was a little frustrated reading the above...being a PC user....this apparently works well for Mac users.

first, you must 'charge' the unit for 3 hours.

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to www.mscustomercare.com at the top of the keychain section, it says "download".............. THIS version works.
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Digital photo key chain problems

Hi Maria, I accidentally found out how to get it to work. What the instructions do not tell you is after you move the arrow to USB Update, you want to hit the little power button on the keychain. You should hear a little tone that your computer makes when new hardware is attached. At that point, you should be able to run the program and it should recognize your device.

I suggest you modify they instructions on Step 1.

Dina43
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