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Insignia digital keychain from Best Buy cannot download program

Won't start. It makes the noises like it's going to but it doesn't. I downloaded about 10 pictures to it noo problem and now I can't. Help!!

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  • Anonymous Jan 15, 2009

    i only got two pics on it and now it gives an error message when i try to do anything

  • joynerfab Jan 21, 2009

    I downloaded a couple of pics and now it won't let me load anymore either. It gives me an error message. Really frustrating!!!

  • peggitha Jan 27, 2009

    I plugged my Insignia key chain up with the USB port & it keeps says "Connecting ..." & battery symbol shows it's charging. Don't know if it is or not. But when I tried to download photos, I keep getting an error message but don't know why.

  • Pistolandtex Feb 25, 2009

    Me too....pluged in and still saying conecting and that is it. Have never gotten it to go past this. Does not appear in my computer as a drive either.

  • Anonymous Mar 03, 2009

    the software doesn't come up

  • bio_haz3 Mar 04, 2009

    I open the cd drive, the keychain photo one, and nothing is in it.

  • hagbard1970 May 11, 2009

    I have the same problem and when I look at the cd drive created it is completely empty. Where can I get the imageviewer4.exe software?


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Plugin the keychain to the USB
The keychain shows up as a CD Drive in My Computer.
Open up the drive
Copy the file ImageViewer4.exe to the Desktop
Run ImageViewer4.exe by double clicking on the file
The pictures have to be in the folder My Pictures; they will not work within a folder that is inside the My Pictures folder
Now you should be able to select and add your pictures from the My Pictures folder
If you still get an error, click on the Format Device button and then try the above again.

Posted on Feb 18, 2009

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When you plug in the Insignia key chain and it keeps saying "Connecting ..." and battery symbol shows it's charging. Wait till its dun charging then the program should open automatically. That’s how mi key-chain worked.

Posted on Mar 30, 2009

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I have a powerware, pw9120 3000i 3 kva,but i dont have driver to conect with pc. where are look for the driver? please help me... thanks

You are going to have to go to for that. They should have a free
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Sep 29, 2011 | UPS Battery Backup Systems

1 Answer


Hello Sing,

There is a possibility that your UPS doesn't like the voltage or frequency that the generator is feeding it. As per an APC knowledgebase article, the size of a generator should be 3 to 5 times higher that the total Watt/VA load that it would be supporting.

There are also instances wherein the sensitivity threshold of an APC BackUPS is set too high that a slight change in voltage/sensitivity would cause the unit to switch from online to on battery too frequently. This can be addressed by lowering the sensitivity either by their APC PowerChute Personal Edition Software or via the front panel switch.

If you are going to do it via the software, it needs to be installed on your computer. Prior to downloading it, make sure that your operating system is compatible with it. Suppose that your operating system is compatible, once the program is installed you will need to open it up and look for the Sensitivity option and from there you could select Low, Medium or High.

If you are going to do it via the front panel switch/button the UPS should then be turned off but plugged in to an input source. Press and hold the On button until you see that the LEDs are flashing. Once the LED is flashing, press the button again to set the desired sensitivity. Low sensitivity would show the On Battery LED flashing. Medium is On Battery and Overload LED while High is On Battery, Overload and Replace Battery LED flashing. If you'll see a flashing Online LED it means that you are cancelling or exiting the program mode of the UPS.

Below are some helpful links from APC
*** You will need to login in APC before you can download the software. Choose the correct PowerChute Personal Edition Compatible with your OS and create an account online.

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Hello Vasilis,

Please download the instrucions from the link provided below :

The document is in pdf format. You have to install the adobe acrobat reader.

Please download the adobe acrobat reader from the link provided below :

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Usually products would come with a registration card along with all the paperwork you would fill that out and send it in.

* I checked the Insignia website and there is not a place to reg. that product.

* There are pages of articles from Best Buy and Insignia stating
"Insignia digital frames, with model number NS-DPF10A, may be infected with the virus, Best Buy states in its posting. The company is asking users to contact its Insignia customer care number, 877-467-4289, to determine whether their digital picture frame is infected and how to troubleshoot the virus." LINK TO REST

They aren't even selling that frame anymore. They started coming out around Black Friday and have not even recalled them. They just state you must contact them for help to see if yours is infected then they will tell you how to fix it. To get in touch with them to ask them about the virus issue, and how to register it CLICK HERE.

Hope this helps

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best of luck and let me know how you get on. :->

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Happy new year to you too.

Please select the printer model number download the driver and install it on your computer please follow the onscreen instructions from the link below.

If you need further help please get back to me



Dec 29, 2007 | UPS Battery Backup Systems

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