Question about Sony Cyber-shot DSC-W170 Digital Camera

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Lens is stuck and wont move. on the screen it states "Turn the power off and on again" help pls? Was working just fine and then started with the lens not opening...I opened manuelly and now it wont't take pics...I can view them on disc BUT it just says "turn power on and off" on the screen. Help!!!

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I agree that the camera needs to be sent back when this happens.  I have seen people suggest pulling on the lens (a bad idea) and smacking the camera / rapping it upon something (an even worse idea).  Not only will these options often fail to work, they will damage your camera further and void your warranty (leaving you stuck with a broken camera).  If you find a fault in this (or any) camera, DO NOT HESITATE to either send it back or demand a refund in full.  The lens sticking IS A FAULT IN THE CAMERA, not something the consumer should have to fix on their own.

Also, for the record, if Solution #1 (posted by "geragodina") is really a copy/paste of a LiveAssist Chat, please be aware that "Patrick" was not an actual person, it was an AI chatbot (if you need proof, try visiting jabberwacky[dot]com).  I have been writing AIML for various chatbots for years, and am amazed that this site charges for "Live" Assist Chat when they are using scripted chatbots.  Save your money and ask real people.  Remember, chatbots are only as smart as the people who program them.

Posted on Apr 02, 2009

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Hi I have the Same Problem Had the Camera for just Four Weeks ( Peter Hilsdon )
Have you solved this problem yet or just sent back to Sony
lens is stuck and wont move. on the screen it states "Turn the power off and on again" help pls? Was working just fine and then started with the lens not opening...I opened manually and now it won’t take pics...I can view them on disc BUT it just says "turn power on and off" on the screen. Help!!!

Posted on Jan 29, 2009

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Try this link...if removing the batteries as directed on the link doesn't work, you may have to follow instructions on resetting your camera there is a link for this on that page...

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C91134&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=87750567&stateId=0%200%2087754787

Posted on Apr 17, 2009

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SEND BACK TO SONY FOR REPAIR.

I BOUGHT THE SAME CAMERA AND THAT HAPPEN TO ME.
LiveAssist Chat
Status: Analyst Patrick_ is here and your issue status is: working Problem: The lense is not coming out to focus and i get a message that says "turn power off and on again" End Session user Gerardo has entered room
analyst Patrick_ has entered room
Patrick_> Hi Gerardo. Welcome to Sony Online Support. I'm Patrick. Please allow me a moment to review your concern.
Gerardo> ok thanks Patrick
Patrick_> Thank you for waiting, Gerardo. I'm sorry for the difficulties you're experiencing with the Turn the power off and on again message on the Camera. I'll be glad to assist you with this.
Patrick_> When was the last time it worked normally?
Gerardo> 3 hours ago
Patrick_> Have there been any changes since it last worked?
Gerardo> no, i was taking pictures on a bus, i turn the camera off, because i wasnt going to take more pictures and when i was going to take an other picture and turn the camera back on, it said that message
Gerardo> but no changes.
Patrick_> Thanks for the information, Gerardo.
Patrick_> Are you using fully charged batteries?
Gerardo> yeah it is
Patrick_> Are you able to view the menu items normally on the LCD screen of the Camera?
Gerardo> i can press the review button
Gerardo> and view the images on the memory stick
Gerardo> let me try the "menu"
Gerardo> i can't on the "menu"
Gerardo> i can view the "home"
Gerardo> as well as the "play"
Patrick_> Let's try initializing the Camera and check if it works normally.
Patrick_> To initialize the Camera, please select the "Initialize" option under the "Main Setting 1" Menu of the Camera.
Gerardo> ok
Gerardo> the lense keeps going in/out n the same message came again
Patrick_> Let's try resetting the Camera and check if it works normally.
Patrick_> To reset the Camera, please remove the battery from the Camera, press and hold the Power button for 30 seconds and then reinsert the battery and turn on the Camera.

Posted on Mar 16, 2009

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http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C91134&sliceId=1&docTypeID=DT_KNOWLEDGEARTICLES_1_1&dialogID=87750567&stateId=0%200%2087754787

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