Question about GE Profile JTP18 Electric Single Oven
The stove top burners on my glass stove top will not heat a pot of tea to boiling. It seems the burners reach a preset temperature and then they turn off to rest for awhile. Then they will cycle back on to maintain a temperature just below boiling.
I noticed that there are lights above the control switch that never go above the first of three settings. I am not able to control these lights.
My guess is there is a simple solution that would be explained in the user manual, if I could find it.
Any help is greatly appreciated.
My initial attempt at solving the problem was to contact the GE customer service phone line. When I explained the problem, the representative had no clue how to solve it, and referred me to the service organization. The representative at the service organization was equally clueless, and suggested scheduling a service call at $100 plus parts and labor.
This is all quite disappointing; these customer and service representatives obviously have no training in solving the simplest of problems. This is okay if GE's goal is to maximize service revenue. But, I can tell you I would be very unhappy to have a technician visit my house, for $100, only to be told I was using a pot or a pan that was designed incorrectly for a glass cook top.
I solved the problem by going to the web site www.geappliances.com, opening the user manual, and looking under trouble shooting. The first problem mentioned is exactly as described above. The problem is inappropriate cooking appliances. It is not possible to transfer heat efficiently if the pot you're using has a rim or lip on the bottom. That is, the pot must sit flat on the glass cook-top, it cannot be raised off the cooking surface by a lip that elevated the pot from the surface. These pots are designed to be used with gas flames, not a glass cook top.
Posted on Dec 09, 2008
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Posted on Jan 02, 2017
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