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Since you cant take out the battery try turning it off completely then while off, press buttons (home, and vol up and down) simultaneously just to get it out of stuck posistion. Turn on phone and dont press anything. Pressing the home button while the phone boots up will give you the safe mode.
Press and hold the power button and Bezel button down and hopefully that reboots your phone. Careful not to press to hard on the on and off button . That may be an issue for you to consider if the reboot doesnt work.
DIAL *#0000# AND CHECK YOUR SOFTWARE VERSION. IF IT IS OLDER THAN THE VERSION V50.0.005 YOU MUST UPGRADE YOUR PHONE. IN THE OPTIONS MENU PRESS CHECK FOR UPDATES OR UPDATE YOUR SOFTWARE BY USING PC SUITE ON COMPUTER.
if you can switch on successfully then go to settings there you will find an option reset. press the reset button the phone will resets entire your settings. or go to the service centre they can unlock the password.
master codes dont work always...you can do the hard reset....
switch off the phone press * , 3 and call(green button) together and alongwith that press the power button and keep them pressed until the "enter your timezone/location screen appers"
now your phone is reset..its code is now 12345... dont forget to backup ur phonebook and messeges.
for further details contact me at email@example.com
Try taking the battery out and waiting for 30 seconds. The reinstall the batter.
It that does not work, look behind the batter on the phone and see if there is a small reset button. You can reset the whole phone by pushing this button. You will loose all your information on the phone by pushing that button but it should work after that.
If it works you need to go to a tech at your phone server and have them update your phone.