Problem installing a printer or running a CD/DVD

Dis connect printer,go to control panel,un install/remove installed drivers. In my computer properties,go to device manger check USB controller, if found printer device, un install it. restart the system,run driver CD, connect printer USB cable when system searching for the device,check for the printer recognition, do rest installation process..

Reeva,
If you have not tried to install it then follow the steps given below.
Disconnect the device from the computer. Insert the CD that came with the device into the drive. Let Auto run run the CD. Install the drivers for your device according to the operating system. Reboot the computer. Connect the device and allow Windows to auto detect it and load its drivers. Happy printing.
If you have attempted to install the device then go to Control Panel->Add Remove Programs. And uninstall the device and reboot the computer. Then you can follow the steps given above.

Hi,

Can you do this?

1. Control Panel Check the installe Printers(If your printer is not there then do this)
2. Disconnect the printer to your computer.
3. Connect the printer to your computer..If your printer is not yet installed it should run on Installing.
4. If it runs thru intallation choose the driver that you have put to CD..

Thanks hope this solves your problem.

Try this. Before connecting the printer put the printer driver cd in the drive and install the drivers. If not asked to connect the printer, then restart the computer with the CD in the drive Connect the printer. Printer will be detected.

Try downloading the drivers from here
Just pick your operating system first
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3546237&lang=en&cc=us&prodTypeId=18972&prodSeriesId=3221641&taskId=135

A tip with hp printers is to NOT connect them until you have the software installed. so if you have it connected just unplug it run the drivers from the website and plug it in either when the installer tells you or when it has finished installing the drivers