-
Gear Head Master
3,015 Answers
- Posted on May 04, 2010
Re: Skype comes up and says my camera is not supported.
- Extract from Skype Help
- "Most PC-compatible webcams should work with Skype, although some
older models may not. Make sure you download and install the most
recent drivers for your webcam (you can get these from the webcam
manufacturer’s site). Or, you can buy a webcam that’s guaranteed to work
seamlessly with Skype from the Skype
Shop.
- Make sure both you and the person you are video calling are
using the latest version of
Skype. To check what version you have, click Help >
About Skype.
- Please check that your computer hardware configuration supports
video calls – the recommended system requirements are a 1 GHz CPU, 512MB
RAM, a video card with at least 16MB of memory and a 512/256kbit
(down/up) broadband internet connection.
- Check that your video device supports DirectShow 9.1 standard
(WDM is currently not supported).
- Make sure that you have the latest version of DirectX. You can download
DirectX if you need it. After installing it, please go to Start
> Run and type dxdiag. In the window
ensure you have DirectX9.0c or higher. Sometimes the installation fails
to update the version and in these cases please contact Microsoft for
support."
Gearhead Support
http://www.pcgearhead.com/cams.html
Already went thru all that. Went to one of the Skype forums and this seems to be a problem that is affecting several brands of webcam. Seems to have happened when they upgraded to the latest version (4.2). Have tried a manual install supplied by Gearhead. No luck.
Any other ideas would be appreciated.
×