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Sounds like the control is damaged. You could try calling Brookstone service and see what they say (they have a one-year warranty). Number is 1-800-292-9819.
www.brookstone.com/webassets/pdf/630285p_manual.pdf BrookstonePure-IonĀ® Pro. Air .... Use this unit only for its intended use as described in thismanual . 4 . .... Position the unit so the cleaner air flows to your desired location .
I bought one a year ago and never thought it work well in cleaning the air. I get more dust on my counters than collects in the pure-ion. I recently got a letter from an attorney saying they are settling a class action suit on these purifiers because the are not effective. I called brookstone and they said they will refund my money because of the law suit. Good luck.
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