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You will need to contact the seller / business / store from which the item was ordered and learn about their return process. Be sure to explain that the item you received was not what you ordered. Also, find out if the seller will be able to provide the item you do want.
Ask seller for RMA (return merchandise authorization) and return policies (prepaid shipping label, restocking fees, etc).
You can check the seller website for return policies or you can call the customer service and obtain an RMA (usually required).
Return merchandise/material authorization (RMA) is an e-commerce term that describes an arrangement in which the supplier of a good or product degrees to have a customer or client ship that item back to them in exchange for a refund or credit.
Go to your account, select your orders. where you see the item with the wrong address, select contact seller next to that item and contact them as soon as you can. If they dispatch to the wrong address before you contact them, it's your fault and you take the loss
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