Operating instructions for apple superdrive - Apple Powerbook G4 17" 1.67 GHz SuperDrive Mac Notebook

Sounds like the air does not have enough power to the sub port to use that drive

You can download a PDF of the manual from apple here:
http://manuals.info.apple.com/MANUALS/1000/MA1646/en_US/usb-superdrive_user-guide_zm.pdf

Instructions are available here:
Toolbar Removal Instructions for Mac OSx Users

Make an appointment with your closest Apple Store Genius bar. Take your iMac into them to diagnose your problem.

Thanks for asking your question with Fixya Support. I will be glad to assist you.

For simple but in-depth troubleshooting, I suggest this link for you to review in regards to working toward resolving the Macbook Air SuperDrive CD /DVD issues.
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If the guide provided above does not resolve the problem, then the issue here is that your USB Superdrive (unless you are using a different non-Apple 3rd party CD/DVD drive) is experiencing a mechanical failure.

This Apple external USB CD/DVD SuperDrive is fairly straight-forward in its use.

Now if the issue you were having had something to do with only a DVD or CD constantly ejecting automatically after you placed such a disk in the drive, that would be different.

In this case however, if the guide above does not help and you are experiencing the SuperDrive working intermittently, my advice, is to take your Macbook Air with the external SuperDrive in to your local Apple retail store Genius bar or Apple Authorized service provider for a free diagnostics to determine the root cause of the SuperDrive failing intermittently.

Feel free to reply back if you have any questions regarding the information I have provided you.

Regards,

- MacTechTrainer

You need to use the MAC version of Outlook, Entourage. If you have Entourage, you can import the Outlook PST file.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

open system prefrences and select network, select the "bean" along the bottom "assist me" and then select diagnostics, follow the instructions

see http://support.apple.com/kb/TS2042 this might help you

Try this procedure with the Macbook Air SuperDrive
and then click the Apple link below to follow the remaining recommended steps with for troubleshooting your Macbook Air SuperDrive.

Here are some steps you can try to resolve the issue:
• Make sure your SuperDrive is connected to your portable.

• Properly shut down your Macbook Air

• Once it is is shutdown, you will need to perform what is called a PRAM reset (Parameter RAM)

• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously .

• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

• Now, hold the keys down until the computer restarts and you hear the start up sound for the third time.

• Release the keys and allow the Macbook to start up.

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Apple Support Link:
Troubleshooting the MacBook Air SuperDrive

This process is supported by Apple, but if it does not work, just let me know.

Regards,

-Terry

Is this device supported by your operating system? It seems you are using an old drive with a new system and Apple is notorious for obsoleting hardware well before it is physically inoperable. This is why most serious users are on the Windows/PC platform instead of Apple.