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One way is to use a program like Calibre on your computer. When the Kobo is connected, you have access to the books on it and can individually delete them.
talk to customer service for KOBO. You may have bought a book in the wrong format for you reader. Also contact the place you bought the book from for a refund.
Does your Kobo turn off and on normally? Or is it stuck loading the book and totally not responding? If so, reset your Kobo. Look on the bottom edge of the Kobo - see the little pinhole? Stick a paper clip into there until you feel it push against a little switch. Remove the paper clip.
Is the Kobo working, but simply can't open a book? If it's only affecting a particular book, try deleting it and downloading it again.
First make sure your books are really (still) in your account. Log into Kobobooks.com and check your library. Here's a direct link to the library page: Sign in to Kobo with
If you don't see your books there, you didn't buy them under that user account, or they're been removed from your account. Call Kobo support in either case.
If the books are there, make sure your Kobo eReader is also logged in using the same account. To do that,
1 - Open the menu
2 - Tap Settings
3 - Tap Account
Under 'Signed in as', you should see your user account. If not, tap in Sign in and log in. After that you can sync your library with your Kobobooks.com account from the menu again.
This happens sometimes. The device just crashes.
If you take a look on the bottom edge, you'll see a little pinhole. Get a straightened paper clip or toothpick or something that fits in the hole, and stick it straight into the hole. You'll feel a little 'pop' as you push down the hidden button inside. The Kobo should reboot and be ready to use again.
If you're going on a long trip, I recommend bringing a little pin to reboot it - there's nothing more annoying than your book reader being unusable in the middle of a 10 hour flight!
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