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Anonymous Posted on Oct 28, 2013
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No power to the stepmill - Stairmaster Stepmill 7000 Pt

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Sportsmith LLC

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  • Stairmaster Master 920 Answers
  • Posted on Jul 29, 2014
Sportsmith LLC
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Start by confirming power at the wall outlet. There should be at least 110v AC at the wall. Also confirm 12v DC output from the power supply where it plugs into the bottom of the machine. If you have power there, I would suggest pulling the side panel and checking the wires just behind the plastic panel, where the power supply plugs into the bottom of the machine. A very common issue with these machines is a simple loose ground wire on the grounding plate. If all of the previous checks provide the correct voltage, continue following power to the relay board and from there to the console. Your problem lies where the power stops. Video about Multimeter Testing

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Video about Multimeter Testing

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How to Test the Relay Board on a Stairmaster SM916 Stepmill Disconnect power from the machine.
Disconnect the main cable from the relay board J1 terminal. Main cable should remain disconnected for the duration of the relay board tests.
With the Power ON, place a jumper wire across the GND/BLK and RLY/RED test points. (Ensure jumper wire only makes contact with the designated test points.)
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Stairmaster SM916 Stepmill Relay Board Testing
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The first step in troubleshooting too much resistance or constant resistance begins with the lower board. You will want to first verify that the Field LED is lit on the lower board. As shown in the video, the Field LED is off initially, when the steps are engaged it lights up, after about 5 seconds the light should go off. If the Field LED stays lit during a workout or after a workout is completed, this is a sign that the console is faulty. There is constant power being supplied through the console keeping a full load and causing no change in resistance. If the Field LED remains lit, the console needs replaced.



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Disconnect the main cable from the relay board J1 terminal. Main cable should remain disconnected for the duration of the relay board tests.
With the Power ON, place a jumper wire across the GND/BLK and RLY/RED test points. (Ensure jumper wire only makes contact with the designated test points.)
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With the Power ON, place jumper wire across the +/WHT and with the other end touch the ALT/C, FLD/NC, and RES/NO.
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