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Router i can't seem to hook up my router that i got from earthlink and get on the internet with my desk top. the modem is not recognize. no internet. always asking me to connect. then it tries to dial. help

Posted by debbie2 on

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Hello debbie2, Ok areyou using DSL or Cable. Do this for me takea picture of the equipment you are talking about this will give me an idea of what to connect to what, because right now I am thinking this is how your system is connected. From DSL line to DSL Modem to 2Wire router to PC or From Coaxial cable to Cable modem to 2 wire router to PC That is what I am thinking. You are saying your problem is that the modem is not recogized by the router this could only be true if the modem is not connecting to the router at layer 2 of the OSI model (data link) I would ask you to reset your router to see if it connects to the modem and the pulls an address from the ISP. First I want you to log in to your router via the web page and find out what login and pass word you use to connect to your ISP. To reset your router press and hold the reset button until the lights on the front of the router blink. then log into your router again and restore the login and password. Once this is done check to see if you now have a connection between you and your ISP. Thank you, Shuttle83

Posted on Sep 12, 2007

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