Aprilaire 550 Humidifier Logo
Posted on Nov 14, 2008

Aprilaire 500A does not add moisture

The humidity control never goes low enough to operate solenoid to add water. The company insists our humidity is sufficient but we get bad static shocks, dry skin, throat and nosebleeds the very thing this is supposed to eliminate. When I set in test mode, it works fine so there is no water supply problem. Any Ideas ?

  • lrmcgill Nov 25, 2008

    Thanks for the reply.

    Since my inquiry, I lost electric to my home and for some reason, the humidifier now works. I am not sure why and can only guess the power outage must have reset the unit to make it work.

    Go Figure.

  • Anonymous Dec 07, 2008

    I have no water going to my Aprilaire 550.
    The copper tubing from the water line to the hot water tank may be the issue, but I've turned it counter clock wise and nothing has been released to the Aprilaire.

    Every year I have a problem with this unit, and I hate it ,but am unemployed and living in a cold climate and am experiencing problems now with nose bleeds and dry skin now that this doesn't work.

    I am trying to fix this myself but do not even know what the parts are.
    I've downloaded an installation manual....to try and figure out what I can do to clean tubes out, restore flow to the Aprilaire and possibly replace a bad part.

    I have no idea what I am doing, so any help is appreciate.



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  • Posted on Nov 24, 2008
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If your your solenoid will work it in test mode it is probably your Humidistat.

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760 aprilaire humidifier does not let water to the filter. I have cleaned and checked the lines in and out of solenoid.

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Your Aprilaire Humidifier is designed to operate in conjunction with your furnace blower motor. Most installers wire a humidifier to operate when the furnace is calling for heat. To determine if your Aprilaire Humidifier is maintaining proper humidity, turn up the heat temperature 5 degrees above the current room temperature on your thermostat and set your humidifier control to call for humidity. The humidifier control is located on the cold air return duct. To set your humidifier control to call for humidity, turn the control dial to the off position and slowly rotate the dial until you hear a “click” on the control. You should also hear a click at the solenoid valve located on your Aprilaire unit. The humidifier control will have a click point at the current relative humidity level in your home. If the current relative humidity is 45% or the outdoor temperature is above 60F, the control will only operate the humidifier in the test mode.
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  1. No click at the solenoid valve indicates an electrical problem. Contact your heating and air conditioning dealer to further check the electrical components of your Aprilaire Humidifier.

  1. The click sound at the solenoid valve indicates there is electricity to the solenoid valve. By turning the dial of your humidifier control to a setting above the “click point” you should see water coming out of the drain line within a few minutes which would indicate your humidifier is working.

  1. If the solenoid valve makes a click sound and there is no water draining from the unit, this would indicate the flow of water is being obstructed.

1. To determine if water flow is being obstructed, turn the dial of your humidifier control to the off position. The first location you would want to check for an obstruction would be at the saddle valve located on the water line supplying water to the humidifier. When checking the saddle valve, you want to make sure it is completely open. This can be done by turning the valve all the way to the left. If anything is clogged, it can be dislodged by turning the saddle valve all the way to the right and back to the left. Once this is done, turn the humidifier control dial above the click point and you should see water coming out the drain line.


If water is still not coming out of the drain, check the orifice and in-line strainer to make sure they are not clogged. The orifice is located in the tube on the discharge side of the solenoid valve and the in-line strainer is located on the inlet side of the solenoid valve. You may clear the orifice by inserting a needle through the small opening. Clean the strainer by running it under warm water to dislodge deposits or replace. After clearing and re-installing the orifice and strainer (be sure to double wrench all water connections), turn the humidifier control dial above the click point and you should see water coming out the drain line.
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