If it is a bad virus that won't let you do anything on the computer, follow the instructions on this
link. If you can install programs on your computer, follow only steps 7 and 8 from the above link.
If you still want to restore it to factory settings, you will need the restoration CD/DVD that came with the laptop, put it in the drive and boot from it to start the restoration to factory settings. If you don't have the restoration disc, you will need a Windows installation disc to install a clean copy of Windows and wipe the HDD. Same process, put disc in and boot from it then follow the instructions for Windows installation (you will need the drivers disc though).
×