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The drain cup normally has water in it after it drains. The pump runs it empty, but when it stops, some water runs back down from the drain hose, which you see in the drain cup. If there is water in the bottom of the tub, you may be having some siphoning coming back after draining. Check to make sure the drain hose has been routed up to the bottom of the countertop as per the installation instructions. That's what prevents siphoning, and its very important so it doesn't suck sewer water back in with the clean dishes!!
Check the drain line underneath the sink. It should be suspended just below the counter top. If it is too low,water from the sink will back fill into the dishwasher. If the drain is OK,then the dishwasher water valve is defective.
Make sure the drain screen is not clogged at the bottom of the dishwasher or that you water drianline is not pinched or clogged behund the dish washer. if you are confidant in doing this you may be able to troubleshoot it. It possibly could be a water pump issue too.
undo the drain hose from your drain and put it in a 5 gallon bucket and see how it drains your sink drain maybe stopped up or if it drains into a disposal it may be stopped up
try pressing the cancel/drain button.Do you hear water draining into sink freely?? if not i would disconnect drain undersink look for a clog right there first
the water must pump uphill to the air gap. the last water in the line drops down the hose, and is in quantity equally to the volume of the hose from the bottom of the pump to the top of the hose. that flows to the bottom of the sump in the unit. if enough, it appears as residual water in the bottom. its ok.
Problems - Water will not drain out
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