There are many possibilities why you're encountering this problem.. oh by the way? Where did you get the upgrade disc?
Then here's the thing. When you installed this upgrade:
-if its not asking you for a product key, then maybe its an OEM version of an upgrade disc. meaning to say, its designated for a certain computer only.
-if it asked you for the product key and it still prompts you with an error regarding the Windows Genuine Certificate, the product key that you typed in could be wrong or the license could already be in use by other users.
and regarding the original Operating system that came with your computer which is Vista, I would suggest you try reinstalling it with the disc that came with your computer when you bought it. and if you want to upgrade it back to Windows 7. try contacting your Computer manufacturer and request for upgrade discs for Windows 7
Did you legally acquire the upgrade? if not then that's your problem
89 views
Usually answered in minutes!
×