Hi i tried to update smart globe online and i have windows7 64bit and it is incompatible. I now have the added problem of all the data on pen was deleted during the failed update process. please help

I kept getting the "there is no book data" message as well, and it was incredibly frustrating as there is not manual, no information online, and when I called Toys R Us, they just told me to return it.

What ended up working for me was to turn the pen on and point it to the area on the globe that says "Interactive Talking Globe", just above the menu area where you select the different functions (ie "country and ocean", "national anthem" and "major cities").

That changed the voice back to the original male version, and all of the functionality returned.

I hope that this helps.

To use the SmartGlobe, you will need the SmartPen. It is needed to activate the location-related information for the iOs app or PC software. Replacement pens are available from Oregon Scientific if you purchased the globe used for $70. See http://www.oregonscientific.com/us/en/Kids/SmartGlobe . If you recently purchased a new globe from a store, contact the company using the information here: http://www.oregonscientific.com/us/en/service/contactus .

If you need the manual for your SmartGlobe, see http://www.oregonscientific.com/webapp/wcs/stores/servlet/ManualsView?catalogId=10001&langId=-1&storeId=10151&categoryId=11658 . There are both full manuals and a quick start guide. These are in PDF format.

I hope this helps.

Cindy Wells

I can only suggest returning it for an exchange.
Also, looking at reviews you should not update the pen, many users claim this makes the unit inoperable.

Simply subscribe online using the SmartGlobe™ Infinity software. There is no response when I touch the SmartGlobe™ Infinity with the SmartPen or the LED on the pen is flashing repeatedly.
Smart Globe will filter your results and update with current version App of SmartGlobe.

Manual Configuration for Globe Subscriber:
GPRS Settings
GPRS Data Account 3 Account Name: myGlobe MMS Access Point Name (APN): mms.globe.com.ph GPRS Data Account 4 Account Name: myGlobe GPRS Access Point Name (APN): www.globe.com.ph WAP Network Settings
Rename Profile: myGlobe WAP Homepage: http://www.globe.com.ph/globe.asp Data Account: myGlobe GPRS Connection Type: HTTP Proxy Address: 203.177.042.214 Proxy Port: 8080
MMS Network Settings
Rename Profile: myGlobe MMS Homepage: http://192.40.100.22:10021/mmsc Data Account: myGlobe MMS Connection Type: HTTP Proxy Address: 203.177.042.214 Proxy Port: 8080

Manual Configuration For SMART subscribers:
GPRS Settings
GPRS Data Account 1 Account Name: Access Point Name(APN): GPRS Data Account 2 Account Name: SMART GPRS Access Point Name(APN): Internet Exit and save settings WAP Network Settings
Rename Profile: Smart WAP Homepage: http://wap.smart.com.ph Data Account: Smart GPRS Connection Type: HTTP Proxy AddressL: 010.102.061.046 Proxy Port: 8080
MMS Network Settings
Rename Profile: Smart MMS Homepage: http://10.102.61.238:8002 Data Account: Smart GPRS Connection Type: HTTP Proxy Address: 010.102.061.046

can you help me i bought mmy smart globe about 5 years ago and have up load my pen once. i want to up load it again to current ..can you help me

I was able to get one of these working that had a dead pen. I reset the pen (insert a pin in the side), and plugged it into a USB port on my computer. I then opened the smartglobe 3 software and it updated the pen. A couple times it failed to format the pen.

I had to switch the pen to another usb port and then it finally formatted and downloaded all of the info to it. It took a looooong time to update. Then it said it was updating the Clock. It then told me to disconnect the pen, but... I was wary of this because most usb devices require some kind of dismounting before you unplug something.

So instead of disconnecting the pen when it said to, I quit the smartglobe software and shut down the computer, without ever unplugging the pen. Once the computer was off I finally unplugged the pen from the usb cable. I turned off the pen and turned it back on. It then worked, (a guy came on and said something)! I think maybe there isn't a way to "eject" the pen properly, so shutting down might (big emphasis on might) allow the usb connection to disconnect successfully without corrupting the flash memory of the pen. Or I just got really lucky. Either way I'm happy! (And not about to update it again I might add).

I have the same problem, which began after I registered my globe and downloaded updates.

Hi, I just ordered 2 pens - the price was $5 per pen including S+H. I was told that the globe that we have ( smart globe, purchased in 2003 or so ) is a discontinued model so I just ordered an extra one just in case. The pens should arrive within 10-15 business days according to the costumer rep. Good luck!

Hello Sushil,

If in the US, Call their Consumer Services number at:

1-800-701-5327

They will be able to help you get a new one.


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Wayne