Hi I have a samsung r20 laptop only 5 months old and the cd drive will not open it makes no noise and just suddenly stop working

Change you hdmi connector.

Hi
I have a Samsung R20 plus laptop and I need to reset to factory settings as I am selling it can you help.

Thanks Adam

You should try to boot from either an Ubuntu Linux disc and get the data off the hard disk (to say a pen drive or a portable hard drive), or you can download Hiren's Boot Disc and try the various utilities to boot the computer and get the data off the hard drive.

Note that you'll need to burn the above images on to disc using your disc imaging program like Nero, Roxio, etc. Choose the option "burn image to disc" in your CD writing program.

Once you get the data backed up, format the laptop and reinstall vista from your Vista disc.

Hope that helps,
Regards,
Raspal

For Windows XP Driver Files and How-to Resources, visit XPDrivers.

It sounds like you have eliminated a media player problem.

Here are some more things you could try:

Disable your antivirus when playing the movie.

Have Dell replace CD/DVD drive. I got a bad drive in my new Latitude and they replaced it. It was a long phone call...be prepared.

It could be overheating. Make sure you have good air flow under the notebook. They make notebook coolers which you can find with a web search.

If this helps please vote for my solution.

check the seal around frezeer make sure no air is escaping

Hi RC2935
Try this and see if it will help you 
Here is what you do  Click on start and then go to run type in regedt32 For Vista Click start and search for regedt32 and click on it 
Go to the following HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}  
Delete the upper and lower Filter or witch is available close window and restart the PC it will work  
This is common on the Acer, HP,Toshiba etc,etc  
if you need help let me know 
kind regards mervin

Try this, If you have an external mouse port, attach another mouse, reboot laptop. If mouse works, depends on operating system? Goto control panel, mouse icon and see if you might have diabled or changed mouse key to use the right key?

get a lens cleaner cd insert it into your drive.... then check whether the pc detects the cd..... if it detects then u need 2 cleans ur lens properly.........

change ide cable 1st ok get back with me thx nick

If it is 5 months old, get it replaced from Dell. Dell's laptop CD/DVD drives are a cinch to replace. Just a couple screws if I remember correctly.

I had the same thing happen to an Averatec AV3715-EH1 notebook, but it was well out of warranty. Had to buy a new DVD burner drive.