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I have XP and Norton 360. My ISP, Comcast, said I should disable the program so they can work on a problem. I am unable to open any jpg files. Can you help?

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  • 191 Answers

Regarding disabling norton i can walk you
just click on start
then click on run
you will get a run box
typein MSCONFIG and press ok
you will get system configuration utility
click on services tab
at bottom there is an option which has a box and a message hide all microsoft applications
now whatever you see has symantic or norton written next to it uncheck that
click on aply then close
you will get a popup to restart your computer just click on restart
once your computer restart
the very first message on the desktop will be a pop up box and you will find a box next to which you will se do not show me this message in future
now norton is disabled you can get in contact with your ISP so that they may provide you troubleshooting which they were unable to due because of norton.

Posted on Jun 09, 2008

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I'm having problems with WindowsXP loading at start-up


I don't think you have a virus, Norton 360 is a very good antivirus program and would have caught it. Try disabling all of the Norton 360 features then load the Windows XP disc. Sometimes anti-virus programs interfere with the processs. I am assuming you have the Windows XP original disc. This should work.

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Problem in opening picture files


Its possible that you installed a graphic program that upon install it changed the extension of your picture files. An example would be photoshop, This program could change your JPG files to PSD format upon install.
You can download a software program that can convert your pictures from the PSD ext. to JPEG. Once such program is (Easy Graphic Converter), It is Free... Another excellent program is Graphic Workshop. I think that one is trial but it has a time limit.

If you don't want to go that route you can go into your file ext. settings and change it to where a jpg file will be opened with another program other than PhotoShop. This might solve your problem.

To get to this screen, you can go into ( My Documents ) click on ( tools) at the top on the menu bar. Then click on ( Folder Options ). From there click in ( File Types ). Then find your JPG ext.
and it will tell you what program opens your jpg files. If it says CS3, change it to something else like WIndows Picture and Fax Viewer or something else.

Joe < Data Miner >

Oct 29, 2008 | PC Desktops

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I purose Norton 360 02 and I am having trouble installing it on my computer. When I use teh CD it begins to install the program and the stops saying it can't a file, something like msi. I don't know...


Hello,

I would suggest removing ALL detected Norton and Symantec products with the Norton Removal Tool for Norton 360 found here.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2007080716223439?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid

After the uninstall of all Norton and Symantec programs you will also want to download the Windows Installer Cleanup Utility found here. The download link is at the bottom of the More Information section,

http://support.microsoft.com/kb/290301

After the utility is installed and ran you will want to remove all Norton and Symantec programs listed in the removal list.

After you remove the programs and restart you should be able to reinstall the Norton 360 program.

I hope this helps. Please remember to rate this information.

Thanks

Aug 29, 2008 | PC Desktops

1 Answer

I have just upgraded my norton protection to norton 360 and now I am unable to receive emails


Run through the liveupdate utility and make sure 360 is all up to date. Otherwise, i've run into this problem many times before with other Norton products, and even Symantec's website says to simply disable inbound email scanning. That definitely works, but leaves you somewhat unprotected.

Other suggestions are to allow your email client in your firewall (norton 360) and in your windows firewall (if it's still on)

You'd be getting the 10053 error, i'd assume.

Aug 20, 2008 | PC Desktops

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Using vista & norton 360. in webmail cannot enter text into content box. have disabled norton 360 but problem still exists


that is a norton/symantec issue..... your gonna have to contact norton support and see if they updated that program for vista.... your gonna run into alot of issues with vista .....and normal programmming ..... .good luck

Jul 23, 2008 | PC Desktops

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I have Norton 360 3in1 2008. what happens when it says i have 2 problems that have to be fixed, it is 1. It wants to back up my files online, and when it can't it says I have to buy space. 2. I...


hmm, well your Norton 360 is a Product with back up feature, and that feature can be Disabled...
1. Open the Norton 360 Main Window.
2. Click on the graphical 'Backup' button (text in a circle in a box)
3. At the bottom of this window is "Turn Off Backup"
4. Rejoice at it no longer giving you the red x

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firstly, edit your question above and remove your product key, as this could cause you trouble down the road more and people see it, copy it down and then stasrt using copies of this program for free using your product key. Secondly, Norton support will be able send you the file again so that you can complete the process.

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try going to dafe mode if that does not work then do a system restore from dos this should fix the problem..

system restore will uninstall the norton and your files will be safe

you can also visit

http://support.microsoft.com/kb/q279736/

thanks

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I have purchased the norton 360 on line but unable to secure the other 2 computers at home with this as it only down load on the one. Please advise. Thanks Grace


be sure that you purchased the anti virus software which you can use on authentic serial key into several PC..

It is possible that your Norton 360 only works in single workstation.

Kindly post back and I'm glad to hear more info from you..

Hope this give you initial help on the problem.

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