I have XP and Norton 360. My ISP, Comcast, said I should disable the program so they can work on a problem. I am unable to open any jpg files. Can you help?

I hope the issue is not related to Norton.

To confirm, please disable the Norton program on your computer and check if you are able to watch videos.
To disable the Norton program, right click on the Norton icon which is on your task bar's bottom right side.

Then, click on turn on silent mode, disable smart firewall, disable antivirus auto protect. It will disable the Norton product for a few minutes. To enable them, please open the Norton program and click on "fix now".

Regards,
Muhaim

start, control panel, add / remove programs / uninstall software,,

find norton 360 in the list that appears

click uninstall

restart computer when its finished uninstalling

there you go all done..

Are you Getting Any error message?
If yes or no
1. Download Norton removal tool(nrt) (www.norton.com/nrt)
2. Run Nrt
3. Restart Computer
4. Remove prefetch & temp( to remove prefetch type preftech in run also to remove temp type %temp% in run and remove all files)
5. restart system
6. Now you can install Norton program

Link to download Norton 360 version 4.0 www.norton.com/n360s_4

you have to goto win setting. in fire wall disable win, then dis able norton run explore prefer update version. allow win fire wall then tell norton to unblocked win comm file and sys or vice vera leave explore app open then let norton scan while explore is open. dont fret this is a norton issue nit winn. but if you have norton on any vista then its not compatiable nor recommended. hoe this helps. Relative images

setup is corrupted download the new version

you need to uninstall norton 360!!! its norton itself which is stopping you accessing the internet, try AVG8 instead

Hi Uptonmark,

I have come across this problem on a norton 360 antivirus solution before. It would also get pretty complicated if you're using vista. However, one of the first things you should do when using any antivirus is to tell the windows OS (be it vista or XP), that your anti virus is taking over the firewall + antivirus activities of the computer. So, what you might wanna do is:

1. Launch norton 360 and check to see if your outbond traffic is being blocked. Your outbound traffic to connect to the server should NOT be blocked and sometimes in 360, it is blocked by defualt.

2. Go to the control panel. Under security, define norton 360 as your firewall and anti virus. If you can afford it, disable windows firewall (since norton 360 is taking care of that problem).

3. After these settings, restart computer (for any process changes to take effect) and try to connect and see.

Hope the above suggestions help. Also, when defining your whitelist (a list of programs that are allowed to traffic in and out through your firewall), try to allow as much as programs possible (those that you deem important enough(, to prevent such an incident like this from ever happening again. Or you could take the route that i took... get bitdefender. Less complicated and more advanced security options. Norton 360 is good too, but for my personal computer, i;d stick with bitdefender any day. Hope the above helps. Let me know if the suggestions work out, else i can instruct in more detail. Thanks.

Regards,

Techomancer.

hello ,

i've made these constructions for you :

firstoff try to install any previous norton version ,after the installation go to dir C:\Program Files\Norton 360
then copy the file named CLTVault.dll and past it on your desktop (we're gonna need it later) .
after , try to download Norton 360 v2.0 from here , then cut the net off and install the last version , the old version will be deleted automatically , when you see the activation part in the installation , exit the installation , and restart your computer to bootup in a safe mode , then copy the file CLTVault.dll that we have pasted on our desktop i, try to past it in C:\Program Files\Norton 360 , then agree on the replacement ,then open ur computer in normale mode and continue the activation then it will works fine .