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My transcend 500GB external hard disc suddenly not visible on my computer, though its detected.

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Well first you check your hard disk by inserting in other computer and if it works then the problem is in your computer. so check for the driver in device manager and also problem consist then you can solve this problem by repairing your operating system.

Posted on Aug 28, 2010

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1 Answer

My hard disc cannot format and i cannot access it but it is visible when connected


Run software diagnostics on the drive it's likely failing. Check if it is under warranty.

Sep 15, 2012 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

My transcend storejet 25m2 does not detect my xp sp 2 pc what the **** i can do


Good day..!!Try to check at the disk management,then change drive path or mount,then ist already detected in my computer..thanks

Aug 17, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

Storejet 25m 500gb not detected in my computer. device driver problem found. device driver software cannot reinstall.


Perhaps you should download updated software of your external hard drive. If still not working maybe your external hard drive is not supported by your OS or isn't compatible with your OS.

Jul 02, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

Hi, It was working fine with windows xp and a dvd drive, suddenly its not getting detected in either ports, but the blue light is on this is Transcend 500GB storejet



Try to refresh the USB ports.

1. Right-click My Computer icon on the desktop, and then select Properties.
2. Click the Hardware tab.
3. Click the Device Manager button.
4. Click the plus (+) sign to the left of Universal Serial Bus controllers.
5. Right-click the device listed under Universal Serial Bus controller and select Uninstall.
6. Click OK to confirm the removal of the device.

Please note, repeat Steps 5 and 6 until all the devices under Universal Serial Bus Controller are removed.

7. Shut down the computer.

CAUTION: Ensure that the Shut Down option is selected, instead of the Restart option.

8. Wait for 5 seconds and then restart the computer. When the computer restarts, a "Windows has detected new or added hardware" message window will open.

The above steps will refresh the USB ports.

Now connect the USB devices like mouse, video camera, your external usb hard disk...usb hubs...whatever you like and the drivers should install automatically.

Tip: It is always recommended to connect the main usb devices at the rear end usb port, as they require more power to initiate.

Apr 12, 2011 | Transcend StoreJet 25 Mobile 500GB USB 20...

1 Answer

Transcend card not working


Can you provide us a brief description of the problem like:

- The computer is not detecting it.
- There's a clicking sound.

Information like these will give us an idea of what's going on.

Try the following:

- Connect your device into different USB ports of your computer.
- Try to use different USB cable.
- Try connecting it to different computer, to make sure that your Transcend is the problem.
- Contact the manufacturer.

Thank you!

Nov 25, 2010 | Transcend StoreJet 25 Mobile 500GB USB 20...

3 Answers

External Hard disc isnot recognized by PC


Dear Sir,

Here is the Procedure for Connecting External Drives to Computer.Several brands of computer does not recognise external drives when connected to USB expansion slots,and Slots of front panel,So connect your Ext HDD to back side onboard Slots.Because there is a lack off USB power surge voltage to detect a large capacity exteral drives.Some time it is does not recognise by many computers,when USB power surge voltage is low.
I think it helps,
If you find any difficulty post a feed back we were happy to assist you

have a nice day.

Good luck

Sep 17, 2009 | Transcend StoreJet 2.5 (TS120GSJ25T) 120...

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