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If you're asking about a cable-modem or a DSL-modem, just contact your ISP (Internet Service Provider) and get them to use their software tools to "connect" to your modem, and do the trouble-shooting.
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make sure that your network drivers and internet controller drivers have been loaded to our system besides that I dont know what else could be the problem unless you offer further information. thanks
I would start by upgrading the firmware on the router... even if its the same version just do it again something in the software could be corrupt. Now make sure your getting the firmware for the exact router model #. After upgrade before you plug the router in reset the modem... then re-run the wireless network wizard. Do all of this and let me know if your wireless works now and we'll move to the next step.
I had this problem with another type of router. If the software is fine and the modem shows no problems, its probably your ethernet port on the router. Alot of routers ports go bad after a certain amount of use. It could have been a defect from start and just started to show problems.
Logically at this point its hardware. You troubleshot the rest. Last thing to point at is the WAN port on the router going bad.
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