When the lens will not retract and camera is not functional (no picture on
display, and does not shoot) , and you already tried replacing
batteries with a new fresh set (ensure please) , and then restarting
camera with no memory card inside, then camera is faulty.
Try an
easy fix by pushing gently the lens (do not force them, just help them)
while you turn off camera at same time. Try also switching the mode
selector.
If still no luck , then the camera must be disassembled to fix the problem.
Possible reasons are :
- Faulty lens mechanism or jammed lens (camera usually turns off by itself in this case)
- Main board faulty.
- Ribbon cable to main board broken or connector defective.
- If there is no power at all it is the connector from batteries to main board, this is also a ribbon cable.
If the camera is less than one year old will be replaced by manufacturer.
If your warranty is expired you can get an estimate for repair from manufacturer, or from a third party like Advance Camera here :
Advance Camera Repair you can book the repair online.
my C663 has same problem, the lens not going back in and when i switch it on, screen lights up for a second and then goes blank. nothing can be done and lens tube remains out in open. rgds/pradeep from delhi
When I turn on the camera. the lens will not extend. The screen
will not show anything but a message, " date & time are already
programmed". No menu item works. Pictures cannot be taken.
Lens won't retract...bought new battery still won't turn on. Camera only two years old...boo!
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