Ashishbairu
If your game is not loading properly this is a sign that you may have corrupted data on your hard drive. The link below will help you address this.
http://www.fixya.com/support/r4853494-fix_playstation_3_corrupted_hard_drive
Let me know if you have any more problems or questions
Issken
http://www.fixya.com/users/issken
once you collect the ashes the box with the ashes disappear and cannot finish game
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