Disc Drive I have a windows computer and I have a windows media player and alos have Itunes for my Ipod on the computer and a couple of days ago my computer was working fine untill today, when I put a cd in the drive it says on my windows mnedia player (A cd drive is needed) and when you click on My Computer it does not have my disc drive on there. Can anyone help please asap? Thanks

if this is still the original cd drive that came with your computer, please post the model of the pc so I can find you the drivers if this is still the original cd drive that came with your computer, please post the model of the pc so I can find you the drivers

?? Any updates? ?? Any updates?

I don't think it is completely damaged.. I feel more that the device drivers have been corrupted or removed from the DIVX program that was installed, as it can give "ghost" cd-rom/dvd-rom drivers. I think all we need to find out it what your cd-rom is, and what drivers it needs... There is a few programs that will tell you, give me a little bit and I'll post the link to one of them I don't think it is completely damaged.. I feel more that the device drivers have been corrupted or removed from the DIVX program that was installed, as it can give "ghost" cd-rom/dvd-rom drivers. I think all we need to find out it what your cd-rom is, and what drivers it needs... There is a few programs that will tell you, give me a little bit and I'll post the link to one of them

Can you please download and install THIS PROGRAM



and tell me what the DVD/CD rom device lists after the scan Can you please download and install THIS PROGRAM

and tell me what the DVD/CD rom device lists after the scan

now run the program.. It will scan your computer and list the devices/hardware in it.. PLease tell me what is says beside CD-Rom/DVD-Rom areas now run the program.. It will scan your computer and list the devices/hardware in it.. PLease tell me what is says beside CD-Rom/DVD-Rom areas

yes, if need be I can try to find drivers.



Another question.. When you right-click on my computer, and choose properties. Then click on the hardware tab, and then device manager. Are there any ! or ? in yellow next to anything? If there are, what is the description of the item it is next too..



Also, while in there, under cd/dvd device drives, are both you CD-RW and DVD-ROM listed there? yes, if need be I can try to find drivers.

Another question.. When you right-click on my computer, and choose properties. Then click on the hardware tab, and then device manager. Are there any ! or ? in yellow next to anything? If there are, what is the description of the item it is next too..

Also, while in there, under cd/dvd device drives, are both you CD-RW and DVD-ROM listed there?

Ok, if right click on one of them, and choose properties, and click on update driver, and then choose "yes this time only" and click next, then choose "install software automatically" and click next.. Windows will try and find a driver.. If it finds one, choose to install it.. reboot the pc and go back into device manager.. Is there still an icon next to the one you updated? Ok, if right click on one of them, and choose properties, and click on update driver, and then choose "yes this time only" and click next, then choose "install software automatically" and click next.. Windows will try and find a driver.. If it finds one, choose to install it.. reboot the pc and go back into device manager.. Is there still an icon next to the one you updated?

* right click on one of them, and choose update driver



*** don't click on properties * right click on one of them, and choose update driver

*** don't click on properties

ok, when you right click on one of them in the device manager, choose uninstall.. then reboot the PC, it will find new hardware and re-install the driver.. See if that works. ok, when you right click on one of them in the device manager, choose uninstall.. then reboot the PC, it will find new hardware and re-install the driver.. See if that works.

OK, we are going to try to remove the filters in the registry.. Hopefully this will work.. First, I want you to do a backup of the registry by doing the following:



1. Click Start, click Run, type c:\system32\restore\rstrui.exe, and then click OK.


2. On the Welcome to System Restore page, click Create a restore point, and then click Next .

3. On the Create a Restore Point page, type a name for the restore point and then click Create

4. After the restore point has been created, click Close.



** Note If System Restore is turned off, you receive a message that asks whether you want to turn on System Restore now. Click Yes. Then, in the System Properties dialog box, click to clear the Turn off System Restore check box, click OK, and then repeat this step.



Then, do the following:



Step 1: Start Registry Editor : Click Start, click Run, type regedit, and then click OK. Registry Editor starts.

Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.

2. Expand SYSTEM, and then expand CurrentControlSet.

3. Expand Control, and then expand Class.

4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

5. In the right pane (topic area), click UpperFilters.

Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.

6. On the Edit menu, click Delete.

7. When you receive the following message, click Yes to confirm the deletion of the

Delete UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

** Note Do not exit Registry Editor.

Step 3: Delete the LowerFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.

2. Expand SYSTEM, and then expand CurrentControlSet.

3. Expand Control, and then expand Class.

4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

5. In the right pane (topic area), click LowerFilters.

Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.

6. On the Edit menu, click Delete.

7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

8. Exit Registry Editor.



Step 4: Restart the computer OK, we are going to try to remove the filters in the registry.. Hopefully this will work.. First, I want you to do a backup of the registry by doing the following:

1. Click Start, click Run, type c:\system32\restore\rstrui.exe, and then click OK.

2. On the Welcome to System Restore page, click Create a restore point, and then click Next .
3. On the Create a Restore Point page, type a name for the restore point and then click Create
4. After the restore point has been created, click Close.

** Note If System Restore is turned off, you receive a message that asks whether you want to turn on System Restore now. Click Yes. Then, in the System Properties dialog box, click to clear the Turn off System Restore check box, click OK, and then repeat this step.

Then, do the following:

Step 1: Start Registry Editor : Click Start, click Run, type regedit, and then click OK. Registry Editor starts.
Step 2: Delete the UpperFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click UpperFilters.
Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the
Delete UpperFilters registry entry:
Are you sure you want to delete this value?
The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
** Note Do not exit Registry Editor.
Step 3: Delete the LowerFilters registry entry
1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.
2. Expand SYSTEM, and then expand CurrentControlSet.
3. Expand Control, and then expand Class.
4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.
5. In the right pane (topic area), click LowerFilters.
Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.
6. On the Edit menu, click Delete.
7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
Are you sure you want to delete this value?
The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.
8. Exit Registry Editor.

Step 4: Restart the computer

*** be very careful in the registry, and make sure you ONLY DELETE WHAT I POSTED TO! *** be very careful in the registry, and make sure you ONLY DELETE WHAT I POSTED TO!