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Disc Drive I have a windows computer and I have a windows media player and alos have Itunes for my Ipod on the computer and a couple of days ago my computer was working fine untill today, when I put a cd in the drive it says on my windows mnedia player (A cd drive is needed) and when you click on My Computer it does not have my disc drive on there. Can anyone help please asap? Thanks

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  • 9 more comments 
  • claire12345 Mar 28, 2008

    Its funny you say that as something did install on my computer a couple of days ago, which I did not want (think it was called diva x something but not quite sure).Could that be the problem, if it was, could you advise me?

  • claire12345 Mar 28, 2008

    I have uninstalled and it told me to restart computer which I did and on the cd drives it says - Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19).

    I think my computer is knackered.....

    Thank you for the help guys

  • claire12345 Mar 31, 2008

    I have removed all the stuff from my computer and restarted it, but no difference.

    How do I download/reinstall the drivers for the cd-rom drive?

    Im good with computers but not brilliant!!!

  • claire12345 Apr 06, 2008

    No idea of the Model of the pc.

    I have spoke to a friend and he thinks it is completly damaged and unrepairable.

  • claire12345 Apr 09, 2008

    I have installed the program you asked me to install, whats next?

  • claire12345 Apr 09, 2008



    Does this help?

  • claire12345 Apr 09, 2008

    When I click on my computer, properties, hardware tab there are there, they do have a yellow sign next to it.

    They are bothe there.

  • claire12345 Apr 10, 2008

    I have tried doing what you say and after I have done that it says-

    The wizard can not find a better match for your hardware than the software you currently have installed.

    Choose what you want to do to -

    to keep your current software click finish


    to search again in another location click back

    I tried doing both but no luck!!!

  • claire12345 Apr 11, 2008

    I have unistalled both the drives and have turned computer off aswell as restarting the computer and have gone back to the device manager but no difference they are still there.

  • claire12345 Apr 21, 2008

    Hi I have given up with that computer and just brought a new one, thankyou every so much for helping me over the past weeks!!!!

  • Dave MacPhee
    Dave MacPhee May 11, 2010

    Did you install any new software recently?


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You mean DIV-X? If that is the case, it probably installed some asapi drivers or something similar.. First, search add/remove programs for anything that says DIV-X and remove it. Reboot, and download/reinstall the drivers for your cd-rom drive.. Should work now.

Posted on Mar 28, 2008

  • 11 more comments 
  • Dave MacPhee
    Dave MacPhee Apr 01, 2008

    if this is still the original cd drive that came with your computer, please post the model of the pc so I can find you the drivers

  • Dave MacPhee
    Dave MacPhee Apr 05, 2008

    ?? Any updates?

  • Dave MacPhee
    Dave MacPhee Apr 08, 2008

    I don't think it is completely damaged.. I feel more that the device drivers have been corrupted or removed from the DIVX program that was installed, as it can give "ghost" cd-rom/dvd-rom drivers. I think all we need to find out it what your cd-rom is, and what drivers it needs... There is a few programs that will tell you, give me a little bit and I'll post the link to one of them

  • Dave MacPhee
    Dave MacPhee Apr 08, 2008

    Can you please download and install THIS PROGRAM

    and tell me what the DVD/CD rom device lists after the scan

  • Dave MacPhee
    Dave MacPhee Apr 09, 2008

    now run the program.. It will scan your computer and list the devices/hardware in it.. PLease tell me what is says beside CD-Rom/DVD-Rom areas

  • Dave MacPhee
    Dave MacPhee Apr 09, 2008

    yes, if need be I can try to find drivers.

    Another question.. When you right-click on my computer, and choose properties. Then click on the hardware tab, and then device manager. Are there any ! or ? in yellow next to anything? If there are, what is the description of the item it is next too..

    Also, while in there, under cd/dvd device drives, are both you CD-RW and DVD-ROM listed there?

  • Dave MacPhee
    Dave MacPhee Apr 10, 2008

    Ok, if right click on one of them, and choose properties, and click on update driver, and then choose "yes this time only" and click next, then choose "install software automatically" and click next.. Windows will try and find a driver.. If it finds one, choose to install it.. reboot the pc and go back into device manager.. Is there still an icon next to the one you updated?

  • Dave MacPhee
    Dave MacPhee Apr 10, 2008

    * right click on one of them, and choose update driver

    *** don't click on properties

  • Dave MacPhee
    Dave MacPhee Apr 11, 2008

    ok, when you right click on one of them in the device manager, choose uninstall.. then reboot the PC, it will find new hardware and re-install the driver.. See if that works.

  • Dave MacPhee
    Dave MacPhee Apr 12, 2008

    OK, we are going to try to remove the filters in the registry.. Hopefully this will work.. First, I want you to do a backup of the registry by doing the following:

    1. Click Start, click Run, type c:\system32\restore\rstrui.exe, and then click OK.

    2. On the Welcome to System Restore page, click Create a restore point, and then click Next .

    3. On the Create a Restore Point page, type a name for the restore point and then click Create

    4. After the restore point has been created, click Close.

    ** Note If System Restore is turned off, you receive a message that asks whether you want to turn on System Restore now. Click Yes. Then, in the System Properties dialog box, click to clear the Turn off System Restore check box, click OK, and then repeat this step.

    Then, do the following:

    Step 1: Start Registry Editor : Click Start, click Run, type regedit, and then click OK. Registry Editor starts.

    Step 2: Delete the UpperFilters registry entry
    1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.

    2. Expand SYSTEM, and then expand CurrentControlSet.

    3. Expand Control, and then expand Class.

    4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

    5. In the right pane (topic area), click UpperFilters.

    Note An UpperFilters.bak registry entry may also appear. To delete the UpperFilters registry entry, you must click UpperFilters and not UpperFilters.bak.

    6. On the Edit menu, click Delete.

    7. When you receive the following message, click Yes to confirm the deletion of the

    Delete UpperFilters registry entry:
    Are you sure you want to delete this value?
    The UpperFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

    ** Note Do not exit Registry Editor.

    Step 3: Delete the LowerFilters registry entry
    1. In Registry Editor, expand My Computer, and then expand HKEY_LOCAL_MACHINE.

    2. Expand SYSTEM, and then expand CurrentControlSet.

    3. Expand Control, and then expand Class.

    4. Under Class, click {4D36E965-E325-11CE-BFC1-08002BE10318}.

    5. In the right pane (topic area), click LowerFilters.

    Note An LowerFilters.bak registry entry may also appear. To delete the LowerFilters registry entry, you must click LowerFilters and not LowerFilters.bak.

    6. On the Edit menu, click Delete.

    7. When you receive the following message, click Yes to confirm the deletion of the LowerFilters registry entry:
    Are you sure you want to delete this value?
    The LowerFilters registry entry is removed from the {4D36E965-E325-11CE-BFC1-08002BE10318} registry subkey.

    8. Exit Registry Editor.

    Step 4: Restart the computer

  • Dave MacPhee
    Dave MacPhee Apr 12, 2008

    *** be very careful in the registry, and make sure you ONLY DELETE WHAT I POSTED TO!

  • Dave MacPhee
    Dave MacPhee Apr 15, 2008

    any luck with removing the filters?

  • Dave MacPhee
    Dave MacPhee Apr 22, 2008

    Well, your very welcome for the help, I'm just sorry we couldn't fix the problem.. I was 99% sure that removing the filters would fix the problem.

    Have fun with your new PC!!!


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Try to UNINSTALL driver in device menager and install it again...

Posted on Mar 28, 2008

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