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Anonymous Posted on Apr 08, 2010

My phone was in my back pocket and so the touchscreen had attempted the security pattern too many times. Now it is asking for my google account information, but I don't ever remember having a google account and T MOBILE say the only way to get my phone back on is to wipe all the information, which is unacceptable. Any ideas what to do or who to contact? It would be really appreciated.

  • Anonymous Apr 08, 2010

    How do you reset hard reset?

  • Anonymous Apr 08, 2010

    Thanks so much for your help. That would be great, but I don't want to lose all my info

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  • Master 1,871 Answers
  • Posted on Apr 08, 2010
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Hello :

Did you try soft reset or hard reset .? If those both didn't solve the problem , then it must be a hardware failure . For hardware failure , i recommend you to replace it with new one , if you still have the guarantee .

Please rate !

good luck .

  • Anonymous Apr 08, 2010

    1. Turn the G1 off. If it’s frozen on, take the battery out and put it back in the unit.

    2. Hold the Home and Power keys down at same time for about 25 seconds. You will see a yellow triangle screen with exclamation point in the middle.

    Now to wipe the device clean:

    3. Press Alt+L.

    4. Press Alt+W for a factory reset.

    5. Press the Home and Back keys again for about 25 seconds.

    The device should then reset again and the hard reset is complete



    OR : Try this video here please : http://www.youtube.com/watch?v=9u5zuRSPO...



    Please rate .



    If that didn't help , then contact again by commenting .



    regards .



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  • Contributor 6 Answers
  • Posted on Apr 08, 2010
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Sorry, but the best i could tel u is to turn it off for a while.. or create a google acount and try that out.

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