This sounds like the pin used to puncture the K-Cup is clogged with something...
since a K-Cup is not used when making conventional Tea, this sounds like you need to remove the k-cup holder, which, by the way is a 2 piece unit on the B70 models... and I believe is the same for yours...
the lower third of the k-cup holder snaps off... revealing a better look at the Piercing Pin.
Looking at the sharp pin inside the holder, you should notice that it IS hollow... and you need a metal... not plastic coated paper clip and get it through the piercing needle.
I think that will do it...
Btw, I’m available to help over the phone in case u need at
https://www.6ya.com/expert/lisa_52daba487e5b4d53
pod inside and can't push handle down
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