Not sure this is the solution as my steam/water was coming out from the front. Although it didn't look like it initially, it turned out to be coming from the hose. There's a little o-ring that fits on a spike in the hose attachment and that was split. I replaced it and it's working fine again. I got my o-ring (in a pack of 200 assorted sizes) from eBay for about £3 but that was only because I was too lazy to go down to my local plumbing/bathroom shop which probably would have sold me 1 for a few pence. Much better than £50 to replace the hose!
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I had this problem, that is, my Polti 715 would not create an steam at all. It turned out that the boiler/steamer unit inside the Polti was badly corroded. So the only way to fix it was to replace the boiler/steamer unit inside. I had to send my Polti to an authorized repairer to have it fixed. The reason for the corrosion was that I did not follow the manufacturers instructions fo run the Kalstop solution through the machine every few months to stop calcification in the boiler.
<P>Try this web site. They do a fixed price repair and service. Pick up and return all for £89.00. Take into account a new hose ans trigger cost around £74.00 plus postage, it seems a fair price.</P><P> </P><P><A href="http://callde.co.uk/polti_authorised_repair_agent.asp">http://callde.co.uk/polti_authorised_repair_agent.asp</A></P>
The first problem you'll have is to unscrew the case. You will need a Torx security key -I bought a set from toolspot.co.uk Code PR7424 Toolzone 9pc Security Torx Keys. This unscrews the case. (I think I paid around £7 incl delivery) The problem is the T20 size, which is the one you need is a little too short to reach totally out of the casing, so you'll have to persevere and turn the keys a quarter turn a time until you uncrew all four. You'll also need to take unscrew two of the wheels to provide enough area for the key to turn. It took me ages!
Be careful here not to break the screw housings on the case.
Then you'll probably need to replace the switch - if you're lucky, you may just need to click the switch back into its housing, but most likely the switch retainers have broken. I have not yet found retailers who supply the exact switch. for the time being I have used a switch I had lying around and made a temporary repair. It works, and I think any switch of the correct size will do (but it needs to have an LED indicator built into it.
I havent yet started looking for the part but I should not think it will be difficult to locate (Maplins etc. would surely have an appropriate switch.
By the way the switch used by Polti is really not very good -its flimsy and breaks too easily imo.