I bought a new Tracfone Alcatel TCLA1X for my mother and transferred her old phone/number to it. Now can't call out and incoming calls go straight to voicemail on the new phone.
Go into the phone settings & check to make sure that it doesn't have any type of "nighttime mode" , "airplane mode" , or "office/meeting" mode , or "do not disturb mode" , etc. type of options currently activated... If any of those are activated, uncheck box or turn them off. Then try to call her phone again to see if it will actually ring before forwarding the call to her voicemail.. Another setting that you could check out is if the phone has an "all calls forwarded to ...." option in her settings. When you attempt to place a call from her phone, you said that doesn't work either.. After you enter the # & hit send/call, what happens next? Do you hear anything at all, immediately just get disconnected from the call, hear some prerecorded message from an operator or from the service provider?? If you do get an operator after hitting send, what exactly do they say to you? After you called the service provider and had your moms # switched from her old cell to the new cell, did you also have to change out the SIM card to the new phone or anything like that?
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