Philips SPC 900NC Webcam Logo

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Posted on Nov 12, 2009

Trying to run spc1000nc_00_dxp_eng Setup.exe. Always get an InstallShield Wizard message: ''The Philips SPC 1000NC Webcam has not found! Please plug in the Philips SPC 1000NC Webcam and then run installation again''. But it never finds it, no matter how many times i unplug and replug the webcam. How to get it to work?

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  • Posted on Nov 12, 2009
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When i put my USB in CPU, the message display in my computer USB not recognized? This is philips webcom USB?

Try a different USB port. Try a powered USB hub (this camera can require more power than some ports provide). Check if the camera works on another computer (with the correct drivers installed). If it does work, continue with the steps below. If it doesn't work, unfortunately the camera isn't easily repairable. (The USB cable could have a damaged wire but you would need to fix it by desoldering the old one and soldering a new one. You would need to know the initial wire configuration before putting on the new one. Otherwise it is something wrong elsewhere on the board)

Enter the Control Panel > System > Hardware > Device Manager (for XP, it is similar for other Win OS versions). Scroll down to the USB controllers. Try to update the driver for this (right click and choose Update driver or double click and click Update driver).

Uninstall the current camera driver (including those for other cameras). Run a program like CCleaner.exe (scan for issues and then fix issues). http://www.ccleaner.com/ for this program which cleans the registry and other things. Download and install the latest driver for the Phillips webcam. http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?tmplt=ePlatform%20-%20Philips&scy=GB&slg=ENG&sct=WEBCAMS_SU&cat=WEBCAM_HEADSETS_CA&session=20101011130443_216.49.243.113&grp=PC_AND_PHONES_GR&ctn=SPC1000NC/00&mid=Link_Software&hlt=Link_Software .

I hope this helps.

Cindy Wells
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I have philips spc 900nc/00 wev came but dont have driver softwere so can i download this driver softwere

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Hi,

Your post ..."C:\WINDOWS\VM_STI.EXE...clean this from my pc..." would mean remove/delete.

Initially, pls try to:
  • Uninstall the Philips SPC 200NC;
  • Run in Safe mode and delete C:\WINDOWS\VM_STI.EXE;
  • goto Start, Run, type "msconfig", click on Startup, uncheck reference(s) to C:\WINDOWS\VM_STI.EXE;
  • open Windows Task Manager, Applications (or Processes), highlight VM_STI.EXE, click on End Process button.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.
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Camera wont download the photos.

http://digiblue.com/customer-service/downloads/drivers/SQ905C_DSC_Drive_XP_Vista_DigitalBlue_V2.005_2007MAY24.exe

if you are using windows vista use the following above link to download the new driver.

1) Please install the Disney Pix 2 software and the Disney Pix Micro Downloader to your computer via the software CD that came with the Disney Pix Micro
2) Please double-click on the "Setup" to begin the install of the Pix Micro drivers. The User Account Control will appear warning you that a program is trying to run. Please click "Allow".
3) Complete the install of the driver by following the prompts.
4) After the install completes, you are prompted to restart the computer. Please select "Restart now" and then click "Finish".
5) You can now delete the Setup program from your computer
6) Connect your Disney Pix Micro to the computer and wait for the device to install.
7) Double-Click on the Downloader shortcut to open the downloader
Now the Pix Micro Downloader is open with the correct privileges and the Pix Micro camera is connected. If you click the "Download" button. A dialog box appears saying "Pixel Up".
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If you are having a problem installing a product that uses InstallShield as their installation tool, and the steps below do not resolve your issue, you will need to contact the vendor of the software, as we cannot provide further support. Your vendor, who used InstallShield as an installation tool, created the product that you are trying to install. It is very likely that the error you are getting is related to how the vendor used our product and only the vendor would know which InstallShield product they used, which version and how they programmed it. Thank you for your understanding and patience.

This article applies to the following errors when trying to install an application that uses InstallShield:

Error extracting support files
Error installing Ikernel.exe (0x any number)
Access is denied
Error loading Type Library/DLL

Discussion

Detect Version
Different troubleshooting steps are necessary for different version of InstallShield. To check the version of InstallShield Professional that was used to create the setup, take the following steps:

1.Right-click on the setup.exe
2.Select "Properties".
3.In the Properties dialog, select the tab labeled "Version".
4.Near the top there will be a filed labeled "File Version". The number specified here will tell you approximately what version of InstallShield was used to create this install.

InstallShield 5.x and 3.x
If the version of InstallShield is less than 6.00, see article Q100198, HOWTO: Eliminating General Setup Initialization Errors.

InstallShield 6.x
If the version is 6.00 or greater, continue with the following steps.

Setup initialization errors can be caused by a number of factors. This is a non-exhaustive list of possible resolutions:

1.Insufficient permissions on the machine. If you are using a Windows NT or a Windows 2000 machine, you need to have administrative permissions to run an InstallShield Professional 6.x setup. Make sure you have the correct permissions.

2.If you just ran an InstallShield setup, the engine takes a few seconds at the end of the installation to clean up. During this time Ikernel.exe (the engine file) is running in memory from a previous process. That is why you are not allowed to launch another setup. Waiting a few seconds and running the setup again should resolve this.

3.Check and make sure Ikernel.exe is not in memory. If it is, and no setup is running at the time, end that task and restart the system.

4.Clean out the Temp directory.

5.Delete the Program Files\Common Files\InstallShield\Engine folder and then rerun the setup.

6.Reinstalling Internet Explorer (IE) 5.x can also repair a number of corrupted/missing core Windows files from your machine, so reinstalling IE 5.x and the NT service pack is also suggested.

7.Another possibility is that you do not have sufficient COM permissions. For information on how to troubleshoot this, see article Q104986, INFO: Initialization Error Troubleshooting.

8.The other potential cause is a missing Stdole.tlb file. This is a core Windows file and should exist on your machine. Make sure that if you get this file from another machine, the machine is running the same operation system as the machine you are trying to run the setup on.

9.If you are trying to install to a Windows 98 machine, download and run Dcom98.exe from the following site: http://www.microsoft.com/com/dcom/dcom98/download.asp.

10.Make sure that you are using the latest version of the InstallShield engine. To install the latest engine see article Q105097, INFO: Install the Latest Version of Ikernel.exe
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http://www.support.philips.com/support/html/index_gb_en.html#../~scripts/xsltransformsearch.asp?url=http://www.sms.philips.com/catalogue/list?sid=SMS||type=CONSUMER||locale=gb_en||mode=prod_text||item=spc900nc||page=1||show=50&xsl=search_result.xsl
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