Computers & Internet Logo

Related Topics:

Posted on Sep 11, 2009
Answered by a Fixya Expert

Trustworthy Expert Solutions

At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.

View Our Top Experts

My Acer 5100 laptop will not boot up. I am using windows vista home edition. The error I am receiving is "ntoskrnl.exe" status 0xc0000098. What to do?

  • cpaul1 Sep 11, 2009

    I do not have a boot or recover disk. How can I restore my Acer 5100 win vista op sys without a boot disk? Error ntoskinl.exe

  • cpaul1 Sep 11, 2009

    I have an Acer 5100 laptop. The Win Vista home will not boot up. ntoskrnl.exe error. No boot disk. Pulling the battery and uplugging cord for 10 min. did not work. How can I get to the restore feature on computer? It will not go to latest known good boot.

×

3 Answers

Adnan Bhatti

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

President:

An expert whose answer got voted for 500 times.

  • Master 1,188 Answers
  • Posted on Sep 11, 2009
Adnan Bhatti
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

President:

An expert whose answer got voted for 500 times.

Joined: Jul 21, 2009
Answers
1188
Questions
3
Helped
410300
Points
3822

What changes have you made recently (if any). Also, do you have Windows XP or Vista CD/DVD (not the backup CD/DVD)?

  • Adnan Bhatti
    Adnan Bhatti Sep 11, 2009

    If you DO NOT have your Windows XP disk



        Download RC.ISO from Here.

        Now burn this ISO image to a CD and boot your computer with it.
        NOTE: Keep in mind that this is different than burning a file to a CD-ROM. If you do not know how to burn an ISO image, then download CDBurnerXP Pro to another Windows machine and install it. Then go Here for instructions for burning the ISO image

        Once the CD is created, place it in the defunct computer

        Then reboot your broken PC with that CD in the CD-ROM drive.

        Make sure the PC is set to run from the CD as the primary boot device.
        NOTE:
        You do this by setting your PC to boot to the CD-ROM in BIOS (enter
        bios by pressing f1, f2 or del key during memory count up, then search
        for boot order, and set the CD as the first boot device)

        When the PC boots, it will boot from the CD...after the first several screens load, you will be given a choice to choose R for Recovery Console. You will be asked to log in.
        NOTE:
        For Windows XP Home, there is not password, just hit ENTER. For Windows
        XP pro, ask whomever set up the machine what password they used.


    Running "ChkDsk"


        At the Recovery console C:\WINDOWS prompt, type
        chkdsk /r

        Press ENTER

        Let this scan run UNINTERRUPTED until completed (30 min or so depending on the drive)

        Report any errors in your next reply

        Once the scan is complete, Type exit, and then press ENTER to quit Recovery Console.

        Your computer will now restart


  • Adnan Bhatti
    Adnan Bhatti Sep 11, 2009

    Please post the results here so we can investigate further if the problem remains.

×

Anonymous

Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

  • Master 784 Answers
  • Posted on Sep 11, 2009
Anonymous
Master
Level 3:

An expert who has achieved level 3 by getting 1000 points

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

Joined: Aug 03, 2008
Answers
784
Questions
0
Helped
279273
Points
2239

1- Un ug the power cord.
2- Take off the battery
3- Wait for 10 minutes.
4- Put back the battery, turn on your Lap top, it should boot up and run normally.

Ad

Anonymous

Level 1:

An expert who has achieved level 1.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

  • Contributor 854 Answers
  • Posted on Sep 11, 2009
Anonymous
Contributor
Level 1:

An expert who has achieved level 1.

All-Star:

An expert that got 10 achievements.

MVP:

An expert that got 5 achievements.

Vice President:

An expert whose answer got voted for 100 times.

Joined: Apr 05, 2009
Answers
854
Questions
0
Helped
308736
Points
62

Here's what you should do to boot your Windows up again and re-install SP1 (Already confirmed working by other users):



You'll need to manually restore some files again to the version that came with your Windows installation DVD. Use the Windows DVD to boot into repair mode and restore these files using the command prompt:



In your "\Windows\System32\" folder, restore just these files:

hal.dll

ntoskrnl.exe (You shouldn't need to replace it because it's not really corrupted.)

ntkrnlpa.exe (Same as ntoskrnl.exe. Try booting without replacing them first)



And in your "\Windows\System32\Drivers" folder, restore these:

acpi.sys

msisadrv.sys

pci.sys

volmgr.sys

volsnap.sys

disk.sys



Make sure to rename or backup the files you're going to replace (just in case you do something wrong). All the original files you'll need to replace your "corrupted" files with should be found inside the virtually mounted drive (X:\), so they should be in "X:\Windows\System32"\ and "X:\Windows\System32\Drivers\" (you don't need to "expand" any files like the old XP days, you'll just need to use basic "copy" and "rename" commands).

HINT: If you're not too comfortable using the command prompt, you can use the notepad's file browser to copy and paste files from inside the repair DVD. Just type "notepad.exe" in the command prompt and set the file type to ALL inorder to see non-txt files.(WARNING: It doesn't prompt you when overwriting files and It doesn't show hidden or system files, but you shouldn't need it to anyways)



After it boots successfully you should try to reinstall SP1 again BUT DO NOT USE WINDOWS UPDATE TO REINSTALL IT, DOWNLOAD THE STANDALONE RELEASE. It's highly recommended to reinstall SP1 again because eventhough after you're going to boot, Windows will say that it's removing all SP1 files because the install failed, it actually doestn't replace most of the system files. Your copy is going to be a hybrid between no SP and SP1. When you reinstall SP1, Stage 3 is going to be repeated twice, once before Stage 1 and then again after Stage 2. But that is completely normal.



You should'nt need to restore any other files for you Windows to boot. Don't just replace all the files inside your "System32\Drivers\" folder like what that article said, that will probably do more harm than good. I used the debug boot log file from inside my Windows folder (ntbtlog.txt) to determine which files Windows is using while attempting to boot, and then I checked their file version from inside the repair DVD (right click>properties>details or just leave the mouse pointer on the file for a second); If it was 6.0.6001.18000 (SP1 release version), I replaced it with the old version from my boot DVD.


Good luck!

Add Your Answer

×

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

3helpful
1answer

File: \Windows\system32\drivers\wdf01000.sys status: 0xc0000098 info

Boot up from the DVD drive with a windows bootup DVD, or boot up in recovery console, Ok, rename the file Wdf01000.sys to Wdf01000.old and copy new file from the Vista CD back to local drivers folder. then you will be back in business.
0helpful
1answer

Windows root system32 ntoskrnl.exe.

this might help you out...

http://www.computerhope.com/issues/ch000646.htm
0helpful
1answer

New pc core i3 intel orignel mother board DH55TC DDR3 2+2 RAM DVD R/W VIP SMPS PROBLEMI NSTOL WINDOWS 7 &VISTA BOOT CD 1 STEP :- WINDOWS IS LODING FILE STEP :-2 ERROR LODING WINDOWS 1 PLS INSURT CD AND...

Here is a possible fix found at the Microsoft knowledge base .
read and follow the instruction given.
If you are not comfortable with the registry fix then you may have to call the mother board tech support for further instructions but this is found in the Windows 7 environment or operating system.
Article ID: 927392

2helpful
1answer

Where can I get a recovery CD for my laptop?

Sounds like a disk error. I would run HDD to check.
0helpful
1answer

My acer 5100 laptop will not boot up. I get

you could try going to the boot menu, and choosing 'last known good', but that is probably not going to work.

you should be able to run a repair off the CD....

the file is a kernel, a neccessary file used by Windows. It may have gotten corrupted or deleted.. possibly by a virus or bad hard drive sector.

get a disc, and run repair, if that doesn't fix it, you may need to re-install a fresh copy of windows, which will over-write all your data. you may be able to boot to that upgrade CD and that may have a repair option...

good luck.
0helpful
1answer

Acer Aspire 5100 won't system restore

If you created your system restore CDs when you purchased the system, insert your first CD into the CD drive and boot your computer. This will restore your computer to factory settings. ALL DATA WILL BE LOST.
0helpful
1answer

Ntoskrnl 0xc0000098 error

To Solve the problem refer to steps below

To run the Bootrec.exe tool, you must start Windows RE. To do this, follow these steps:
  1. Put the Windows Vista installation disc in the disc drive, and then start the computer.
  2. Press a key when you are prompted.
  3. Select a language, a time, a currency, a keyboard or an input method, and then click Next.
  4. Click Repair your computer.
  5. Click the operating system that you want to repair, and then click Next.
  6. In the System Recovery Options dialog box, click Command Prompt.
  7. Type Bootrec.exe, and then press ENTER.
Note To start the computer from the Windows Vista DVD, the computer must be configured to start from the DVD drive. For more information about how to configure the computer to start from the DVD drive, see the documentation that is included with the computer or contact the computer manufacturer. uparrow.gifBack to the top Bootrec.exe options loadTOCNode(2, 'moreinformation'); The Bootrec.exe tool supports the following options. Use the option that is appropriate for your situation.

Note If rebuilding the BCD does not resolve the startup issue, you can export and delete the BCD, and then run this option again. By doing this, you make sure that the BCD is completely rebuilt. To do this, type the following commands at the Windows RE command prompt:
  • bcdedit /export C:\BCD_Backup
  • c:
  • cd boot
  • attrib bcd -s -h -r
  • ren c:\boot\bcd bcd.old
  • bootrec /RebuildBcd
/FixMbr loadTOCNode(3, 'moreinformation'); The /FixMbr option writes a Windows Vista-compatible MBR to the system partition. This option does not overwrite the existing partition table. Use this option when you must resolve MBR corruption issues, or when you have to remove non-standard code from the MBR. /FixBoot loadTOCNode(3, 'moreinformation'); The /FixBoot option writes a new boot sector to the system partition by using a boot sector that is compatible with Windows Vista. Use this option if one of the following conditions is true:
  • The boot sector has been replaced with a non-standard Windows Vista boot sector.
  • The boot sector is damaged.
  • An earlier Windows operating system has been installed after Windows Vista was installed. In this scenario, the computer starts by using Windows NT Loader (NTLDR) instead of Windows Boot Manager (Bootmgr.exe).
/ScanOs loadTOCNode(3, 'moreinformation'); The /ScanOs option scans all disks for installations that are compatible with Windows Vista. Additionally, this option displays the entries that are currently not in the BCD store. Use this option when there are Windows Vista installations that the Boot Manager menu does not list. /RebuildBcd loadTOCNode(3, 'moreinformation'); The /RebuildBcd option scans all disks for installations that are compatible with Windows Vista. Additionally, this option lets you select the installations that you want to add to the BCD store. Use this option when you must completely rebuild the BCD.
http://support.microsoft.com/kb/934540/en-us
0helpful
1answer

Aspire M1100 boot up problem

Method 1

Edit the Boot.ini file to restore or correct the Default entry and to ensure that the other entries in the [Operating Systems] section of the Boot.ini file point to the appropriate directories.


Method 2

Use the Bootcfg utility in the Recovery Console to correct the Boot.ini file:

1. Use the Windows XP CD-ROM to start your computer.
2. When you receive the message to press R to repair Windows by using the Recovery Console, press the R key.
3. Select the Windows installation that you want, and then type the administrator password when prompted.
4. Type bootcfg /rebuild, and then press ENTER.
5. When the Windows installation is located, the following instructions are displayed:
Add installation to boot list? (Yes/No/All)
[Type Y in response to this message.]

Enter Load Identifier:
[This is the name of the operating system. Type Windows XP Professional or Windows XP Home Edition.]

Enter OS Load options:
[Leave this field blank, and then press ENTER].
After you perform the preceding steps, restart the computer, and then select the first item on the boot menu. This should allow Windows XP to start normally.

After Windows XP has successfully loaded, the Boot.ini can be modified to remove the incorrect entry.


Method 3

1. Start the computer by using your Windows XP CD-ROM. Press any key to boot from the CD.
2. After the setup files are finished loading press R to repair using Recovery Console.
3. When you are in the recovery console, select the installation to log on to (usually number 1), and then press ENTER.
4. Login to the Administrator account by typing the password for this account, and then press ENTER.
5. At the recovery console command prompt, type the following command, and then press ENTER:

For Uni-Processor systems:
expand <cd-drive>:\i386\ntoskrnl.ex_ <hd-drive>:\Windows\system32\ntoskrnl.exe
For Multi-Processor systems:
expand <cd-drive>:\i386\ntkrnlmp.ex_ <hd-drive>:\Windows\system32\ntoskrnl.exe
Note In these two commands, the <cd-drive> placeholder represents the drive letter of your CD drive, and the <hd-drive> placeholder represents the drive letter of the hard disk on which windows is installed.
6. If you receive a prompt to overwrite the file, press Y.
7. Type exit, and press ENTER at the command prompt.

Method 4
Start the computer by using the Recovery Console, and then run theCHKDSK /rcommand.

Note You do not have to include the /p switch in the Chkdsk command-line because the /r switch causes the Chkdsk utility to locate bad sectors and recover readable information. This command implies the /p switch..
1helpful
2answers

Windows failed to load because a required file is missing, or corrupt

Try to boot using the installation disk (vista) then do a stystem restore to the date the computer was working and without the SP1.
Not finding what you are looking for?

43 views

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Grand Canyon Tech
Grand Canyon Tech

Level 3 Expert

3867 Answers

Brad Brown

Level 3 Expert

19187 Answers

Cindy Wells

Level 3 Expert

6688 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...