I am trying to set up a new tracfone.My old # is ************ want to transfer to new phone. I want to talk to a person.

Scott, To transfer your number from your Old Service Provider to TracFone Wireless, you must ask TracFone to Port your existing telephone number. TracFone Wireless will process the request for you. During this process, your service with your current provider will be disconnected automatically and Activated with the new provider you have selected. There is no need for you to call your current provider to disconnect your service. During the Request process, you will still be able to place calls on your existing wireless telephone or wire line phone. You, however, will not be able to receive calls during the porting process.
Above information from link below, tracfone.com. Check the attached links,instruction and guides, Good luck
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http://www.tracfone.com/includes/content/questions/General.jsp?enId=FA10060&esId=FA10061&a=1396990859478
http://www.tracfone.com/includes/content/questions/General.jsp?enId=FA10025&esId=FA10026&a=1379709875366
https://www.tracfone.com/direct/init_activation.jsp?app=TRACFONE

Here is the information from the Tracfone website.
Transfer Number > Phone Upgrades

• What is a phone transfer?A transfer is when you wish to transfer your phone number and minutes from one TracFone to another.
• I just bought a new TracFone. How do I transfer my phone?
  In order to transfer your phone, go to the "Activate/Reactivate Phone" button on our website and then select the option that you need. You can also contact our Customer Care Center at 1-800-867-7183 so that a representative can transfer that information for you. Please note that when you complete a phone upgrade from a smartphone to a non-smartphone, you will not be able to transfer any remaining minutes in your account, so you will lose those minutes.
• If I buy a new TracFone, can I transfer my remaining minutes and phone number to the new phone?
  Yes, you can transfer the minutes and phone number into your new TracFone by going to the TracFone main page and clicking on the "Activate/Reactivate Phone" button. Then, select the option that you need (phone, SIM, or Bring Your Own Phone CDMA). You can also contact our Customer Care Center at 1-800-867-7183 so that a representative can transfer that information for you. Please note that when you complete a phone upgrade from a smartphone to a non-smartphone, you will not be able to transfer any remaining minutes in your account, so you will lose those minutes.
• If I currently have a TracFone smartphone and want to transfer to a non-smartphone, will I be able to transfer my remaining minutes to my new phone?
  No. When you complete a phone transfer from a smartphone to a non-smartphone, you will not be able to transfer any remaining minutes from your old phone (so you will have to forfeit those minutes), but you do get to keep your service days.
  

How did you try to activate it over the phone or online? Where did you buy your Straight Talk Phone, from their retail store, online, a third party reseller like HSN.com or a private party?

If you bought it new from a thirld party like HSN or QVC, you must call them FIRST if there are activation problems. They may have a special Straight Talk Tech Support number for you. You can creat an account on the Straight Talk website with your full, real, information and try to add the phone (by type) to your profile and then putting in the IMEI number.

Call Straight Talk tech support, keep calling till you get a real person. If the system says call back later, hang up and call right back. Tell them you want to activate a phone.

Porting your old number.
If you wanted to transfer your old number from AT&T but they shut off your old phone, you may not be able to transfer it now. Both the old provider phone AND the new phone must be ACTIVE and working at the same time to port a number over. They need a working phone to move it TO.

Go to the Straight Talk has a FB page and post your issue online. That seems to get fast service. Save the chat with the instructions. Ask for the rep to call you and give you a "problem or issue number" via your email address.

You must speak to a real person for this problem - if it didn't work the way you did it.

You can email their tech support also. If the regular reps don't help, ask for a supervisor.

American Movil which owns Straight Talk, Net10, Tracfone and 10 or more other companies have terrible support. They're non-native English speakers, mostly in the Phillipines and Central or South America who read from a script and often read about a different problem. Whenever I have a problem with minutes or a phone I almost have a stroke before we're done.

Try to do as much as you can can online. Understand their web site often doesn't work correctly. After years of doing business with them often the site is partially broken or undergoing updates, that's why transactions don't go through properly.

Please have SOME modicum of patience, Eugene. There are millions of other people trying to do the same thing.

They will do that for you, but if you have a lot of minutes on the old phone, they don't transfer all of them!

ring the tracphone customer support line and ask them to port your old tracphone number to your new tracphone
https://www.tracfone.com/faqs/phone_upgrade/PHONE_UPGRADE?lang=en
Customer Care Center at 1-800-867-7183

Yes, you should be able to transfer the sim cards with no problems and the minutes will transfer with the sim as well.