They changed my account number-password and keep getting code no. Texts to me don't work

Hello, Kathy -

1. Establish a new, separate email address. Use an email provider which is different than the one you currently use . . . Gmail, Hotmail, Yahoo,Mail.com, etc. Make sure you use a strong password for that new email account and write it down somewhere and keep it in a safe place, in case you forget the password..

2. Open your Facebook account (your current email address + the latest Facebook password you established) and choose Settings.

Edit your Facebook Account Contact email address to the new one you just established and make it your Primary Email Address. Plus remove the email address you previously used as your Primary Email Address.

If you have a cell phone, make sure your cell phone number is provided as an alternate contact.

Save those changes.

3. Then, change your Facebook Password. You should see Security and Login in the left sidebar. Click or tap on that. Follow the on-screen instructions for changing your Password. Make your new Facebook password a strong one. Write it down, along with your new FB login / ID and keep it in a safe location so that you can refer to it if you forget it. Save that change.

4. Log out of your FB account.

5. Log back into your FB account, with the new ID/email address and new Password. NOTE: DO NOT allow your FB login and password to be saved through your browser and other devices. Saving that login information makes it easier for someone else to get into your account.

Only time will tell if the changes you make, as I have described above, will keep out anyone who was logging into your FB account.

Best wishes.

Depends on what your running. If its android download chrome its great and keeping things straight. And always have a email to back yourself up. Have a Microsoft and a Google account. Keep passwords different. Then run a allows email and keep two key email accounts on both sides of the fence. You can make them compliment each other. Nothing like a little competition. It is america. Good lluck. I went through it too.

Dear Frank Rogers,

Account temporarily blocked
To help protect your account from fraud or abuse, we might have temporarily blocked it because we noticed some unusual activity. We know having your account blocked is frustrating, but we can help you get it back easily in a few steps.

Unblock your account
To unblock your account go to https://account.live.com and sign in to your blocked account. You can enter a phone number to request a security code be sent to you via text message, or if your phone doesn\'t support texting, via an automated phone call.

After you enter the security code, you\'ll need to change your password to complete the unblocking process. Make sure you create a strong, unique password to help keep your account secure. You can use our password checker to test the strength of your new password before you use it.

Problems with the security code
The quickest way to get your account unblocked is online, by requesting and then entering a code. If you haven\'t tried unblocking your account online, we recommend you start there.

• If you didn\'t receive your security code at the phone number you entered, try again or try a different number by clicking I don\'t have a code. You\'ll be presented with another opportunity to request a code.
  
  If you\'re requesting a text, use a phone number that accepts text messages.
  
  
  

If your code doesn\'t work, make sure you enter the numbers in the body of the message, and not the numbers in the header.



My account is still blocked
If you can\'t unblock your account with the security code and changing your password, customer support can still help you get your account back. To contact customer support, you\'ll need to sign in to your account, and fill out an online form. Provide as much information as you can to help us verify your identity. We take your account security seriously and need these details to help us prevent hackers from accessing your account. You\'ll need to provide an alternate email address where a Microsoft customer service representative will contact you within 24 hours.

Once you\'ve gotten your account unblocked, you can get more info on how to help protect your account



My account has been hacked
If your account has been compromised (hacked) it means that someone stole your password and might be using your account to access your personal information or send junk email.

How did a hacker get my password?

Hackers use several techniques to get your account password.

• Malware: If you install a program from the Internet that isn\'t from a trusted publisher, it might include malware that logs your keystrokes or searches your PC for saved passwords.



• Attacking Internet sites: If hackers break into an Internet site and steal account info, they can check it against other sites to see if you\'ve re-used your password.



• Phishing: Hackers often trick people into sending them their account data.

How can I recover my account?

To recover your account, follow these steps.

1. Clear your PC of viruses or malware before you change your password

Most hackers get your password through malware that\'s been installed on your PC without your knowledge (for example, when you download a new screen saver, toolbar, or other software from an untrustworthy source.) It\'s important to clear your PC of viruses or malware before you change your password. That way, the hackers won\'t get your new password.

If you have a good antivirus program installed, make sure it is up-to-date, then do a full scan of your system. If you don\'t have an antivirus app installed on your PC, Microsoft offers some free solutions.

• If you\'re running Windows 7, you can download and install Microsoft Security Essentials.



• If you\'re running Windows 8.1, you already have Windows Defender. To turn it on, from the Start screen or Search charm search for "Windows Defender" and tap or click Windows Defender, then follow the instructions on the screen.

Regardless of which antivirus app you install, run a full scan on your PC before you change your password. You should also set up your antivirus app to automatically get updates and to scan your PC on a regular basis.

2. Change or reset your password

After you run the antivirus app, try to sign in to your account and change your password. If you can\'t sign in, try to reset your password.


Make sure you create a strong password





Don\'t



Do




Don\'t use the same password for different accounts.




Do make the new password significantly different from previous passwords.




Don\'t recycle passwords.




Do change your password regularly.




Don\'t use a single word for your password.




Do use a password phrase (no spaces between words) that can\'t be easily guessed.




Don\'t use easy-to-remember personal info like your name, names of family members, your address, or phone number.




Do use an easy-to-remember sentence or phrase converted into a string of initials, numbers, and symbols.




Don\'t use passwords like "password," "money$$$," or "12345678."




Do use our password checker to test your new password before you use it.

3. Reset your account settings

Since someone else had access to your account, we\'ve cleared your account settings and removed any send-as addresses, email forwarding, and auto-replies. Here\'s how to reset these options.

1. Click the Options icon , and then click Options.



2. Select one or more of the following settings.Send/receive accounts: Under Managing your account, click Your email accounts.
   
   Reply-to address: Under Writing email, click Reply-to address.
   
   Email forwarding: Under Managing your account, click Email forwarding.
   
   Auto-reply: Under Managing your account, click Sending automated vacation replies.



3. Enter the required info and then click Save.

4. Restore deleted email and contacts

As soon as we detect that your account might have been hacked, we start saving your deleted messages in a safe place. In Outlook.com, click the Deleted folder. At the bottom of the window, click recover deleted messages.

Outlook.com will recover as many messages as possible and put them in your Deleted folder. Any messages not recovered are permanently lost.

If contacts have been deleted, you might be able to restore them. See Restore deleted contacts.

Note

• Email deleted from children\'s accounts can\'t be restored. This way, parents can be confident that when they delete messages from their children\'s accounts, they stay deleted.

5. Help prevent future hacks

To prevent your account from being hacked in the future, get more info on how to help protect your account.

For more help with keeping safe online, contact customer support.

Try this... https://www.google.com/accounts/recovery?hl=en&ard=AHwGkRmGQ3Cen67p2rMZmRKsspaHq-SFw36BemkDebEPEWRhisDtMnhKl9fPQe-CByJrrt883iKXgRpYJ6UXJSerpkVZudBnfapgyz2x_zTXoM1WyZ_eDbPcu1AuvFOi4tGLToONZXrXFaRjvnOylCQnJBMzbfS3nQ&fpOnly=1

There is no such thing as a 100% fool proof password - however one thing you can do to help discourage it is to make it not worth it. Password strength should be your #1 priority. Unfortunetly - the more you apply to the password, the harder it is to remember for you. A good, secure password is 10 characters long, and contains letters, numbers, capitals and lowercase, and special characters (#,&, !, etc.).Another thing you may want to check is whether or not you have any viruses or malware on any of the PC's you log into them with. It could be as simple as a keylogger sending back information after you change it.
Finally, on the facebook side of things - If you go into your security settings - you can set up login approvals. What this will do is when facebook notices that you've logged in from an previously unknown place - it will send a code to the phone you have on file, and the user needs to enter that code to get farther. It might be worth looking into similar things with your e-mail - but I can't help with that without knowing who your e-mail is through.

Go HERE.