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Hi Cynthia: I believe your model number is the 8910W. User Guides for the 8910 Series are available online. I am including links to two versions currently available:
There does note seem to be a User's Guide available specific to the 8910W. If the 8910 Series User's Guide is not helpful for your model, please reply confirming your model number and will try again.
BISSELL User's Guides can be downloaded at www.bissell.com
On the front page under Customer Service click on User's Guides and enter the model number of your unit.
User Guide will be displayed as a PDF file.
We have the Sanyo Transfomax 3 in 1 vacuum and FINALLY found that one has to use a screwdriver at the edges of the "hand hold" just above the Sanyo name (between black and green parts), to pop open the cleaner in order to replace the bag or clean the filter.
What a miserable way to change a bag!
I know this is almost a year late...but I just found your request. Ta ta, Rita
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