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The answer depends on what you wish to do. The reset button on the back of the Meep will get you out of a stuck application. To remove all content from the tablet, you'll want factory reset which you perform through the Settings menu. The reset button does not remove content or return the tablet to factory state.
I am not sure what it is that you are trying to do. You don't need a phone to set up or use the Meep. Please contact the OSI call center for assistance.
If this question is about a Meep Tablet, there is no 'lock' as part of the Meep unless someone has installed a 3rd party program. You will need to register and use the parent portal to adjust the permissions to allow various uses. If you are not able to register, contact OSI for assistance: 800-853-8883.
OSI does not repair power buttons and opening your Meep tablet will void any remaining warranty. Having said that, some people have reported that they've opened their Meep and fixed the switch themselves. You might try a Google or YouTube search for their advice.
Here is the remedy for that error:
We've heard a few reports of Wifi connectivity issues recently, among them 'Authentication error'. If you receive this message, our recommended remedy is to remove all Wifi connection information from your Meep, turn off your Meep, reboot your router, then turn on your Meep and re-add the Wifi information. Follow these steps exactly in this order to resolve this error message:
1. Remove all Wifi network information from the Meep's settings
2. Reboot your router
3. Re-add the Wifi network information to the Meep's settings
4. Reboot the Meep.
ANti virus programs are available to install on the Meep through Google Play. Note that Google Play can only be opened on the Meep through the parental control portal.
I am guessing that this actually involves your GooglePlay account and not the Meep parent portal account, as all Meep parent accounts use a parent's email and the emails don't go to the tablet in any way, other than through the Meep Together parental contral app which would involve a password to access. We have had people use their personal Gmail accounts for the Meep's GooglePlay and have this happen. This is why it's recommended to create a new Gmail account just for the Meep. The best thing to do is Open GooglePlay and change the account, creating a new one.
The only way this can happen is if you mean you used your own Gmail for Google Play on the Meep. The parent account will not send email to the tablet, but we have seen this happen through Google Play. This is why we suggest you create a new Gmail for the Meep. You can change the email you use right in Google Play.
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