Problem: How do I get the covers off the wheels and gears(?) to fix the problem?
Pop the cover off the center of the wheel with a small flat-blade screwdriver.
Pry the lock ring off the axle, again with the flat-blade screwdriver.
Lift the wheel off.
The small gear (pinion) lifts off of its axle. You may just need to lubricate the pinion gear and the little bar of metal that it engages. If the pinion is damaged, buy new ones; they're pretty cheap.
When reassembling, the lockring is easily clicked back on with a pair of pliers.
I found some replacements at http://www.reelin.com. The parts number for the pinion gear is 30737-2, 30737-3 (left and right) for the Scotts Classic.
You can find the owner's manual, with part numbers, here:
http://www.reelmowersetc.com/2000-20.pdf
This is good advice. Manual is accessible here: https://www.reelin.com/Manuals/2000-20%20Owner's%20Manual.pdf
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