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Sounds like when they replaced the battery they tore the rubber gasket between the watch and the back plate. This allowed moisture to get in the watch and cloud the lens. Take it to a watch repair shop and they can fix this for you.
No solution. I just tried to change my battery yesterday and am receiving the same message. If I get a resolution I'll post it. Just wanted to let you know you're NOT alone!
It is best to go to a watchmaker for this issue. If the battery was improperly installed, it can damage the movement or contacts, which will mean the movement must be replaced. We see this issue often. Another common problem is that the oils from the installer's fingers may be causing a bad connection if the battery and the contacts are not properly cleaned. We would use the Pulse test to see if the watch has current, if so, the movement is bad mechanically, it must be replaced. If it has no current, we would check and clean all connections and replace the battery. If there is still no current (using Pulse diagnostic) then the movement is bad and it must be replaced.
Pull the battery, walk away for an hour + then try again. Sometimes the new battery does not seat right and there is a residual memory issue.
If you continue to get error messages you can either try another battery or you will have to send in to polar. There is a link for the authorized service centers on my tips and tricks page.
You need a new battery, as there is not enough power to move both gears. You can send it back to Wenger and get battery replaced or just pop into your nearest watch repair shop and get it replaced. It will cost you $5.oo and will be done in 10 minutes time instead of months of waiting it back from Wenger. Rate me, plz.
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