a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You need to install the drivers for the AUDIO device.... not your speakers. Go to control panel... Device Manager and look at the list of devices that is your computer. There should be a multimedia device that you'll need to update the driver for. You can do have it find the device automatically online. If the automated way doesn't work, you'll need to know exactly what sound card/device that you have.
For windows vista a. Go to start b. Type "device manager" on the start search box (windows vista). Type "device manager" on the search for programs and files box (windows 7) c. Expand "sound and video game controller". Usually audio driver is "realtek high definition". d. Right click on to that audio driver and select uninstall. Do not check the box for delete. Just click ok. e. Restart the laptop. f. Once restarted, wait for the message that the "device software is being installed". Or go back to device manager if the audio driver is back. It should come back. g.Test the mic.
If the sound is not working please check the following:
Playing different type of sound files and identify if the problem is
with all the files ? (Play a video online on youtube or so and a music
file from your system)
If not then it could be software problem
with the audio software like window media player and updating the codecs
would fix the issue( download k-lite codecs from google and install it)
You should also check if the system sound is put on mute
can do so by clicking on the volume control icon on the bottom right
system tray or by openning the control panel then going on to Hardware
and sound and then to sound (adjust system volume)
Else its most probably device or driver issue
Check first if the audio device is enabled
this you got to click start and click Run or type RUn in start search
and once you get the RUN box type in devmgmt.msc...this would open up
device manager windows
In device manager check Sound Video and
game controler, check i it has a cross mark (X) or an Exclamation mark
(!) if so then right click and enable it if disabled or update driver
if it has got exclamation mark
Even if this does not help then
you will have to load the sound driver either from driver and
application CD that you got from Dell or online from you computer manufacturer website
When playing videos in YouTube and has no sound maybe the cause of the following errors:
The volume control of the video itself is in mute mode, to solve this problem refer to the YouTube video controls, particularly the volume button.
The volume control of the headset or speaker is in the low mode, to solve that problem check the volume control of the speaker or the headset.
The volume control in the computer task-bar sound icon is in mute mode, when the icon has "x" means the sound is not working, to solve that problem click the icon and remove the check in the small boxes at the bottom that causes the disappearance of sound.
The computer has no installed audio devices although you have the audio hardwares, I am referring to compatible audio drivers in order to work the device, to solve it please check your devices in My Computer>>Manage>>Devices. When there are exclamatory sign to some devices that maybe the sounds, so better look for compatible drivers in order for it to work.
The sound cord maybe plugged in a wrong socket, to solve it please observe the color coding or refer to the manual. And if doesn't work in front panel please do it in a back panel. To ensure that the front panel is working you should open the case and look for that little power cords that have to be connected to the motherboard.
The hardware might have no power especially speakers because they require power to work so better check the power cord if it is connected.
If the foregoing are not helpful please ask the technical support of your supplier.
1) Apparently its caused by the deletion of a single registry entry
called wavemapper which some people blame on Adobe's flash player.
Here is the fix:-
Start -> Run and enter 'regedit' or 'regedit.exe' (obviously without the quotes) - This will bring up the registry editor
Follow the left path to:
My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Mic... NT\CurrentVersion\Drivers32
On the right pane, right click and click on New, select String value, enter 'wavemapper', press ENTER
Then right-click on 'wavemapper', select modify, and type 'msacm32.drv' into the Value Data field.
Close the registry editor.
This should all work now without a reboot so you can get back to watch youtube clips all day.
2) Recall that in CONTROL PANEL under SOUNDS AND AUDIO DEVICES and the
VOLUME tab, I said it was greyed out. Even though I had all drivers
installed, it said "NO AUDIO DEVICE" and the DEVICE VOLUME could not be
Well, the problem was under the AUDIO tab and the SOUND PLAYBACK section. DEFAULT DEVICE was set to "Modem #0 Line Playback".
I clicked on the arrow on the right - for the drop down menu - and saw a second choice..."Vinyl AC'97 Audio (WAVE)".
I chose it, clicked on "APPLY", went back to the VOLUME tab, where it
now read "Vinyl AC'97 Audio (WAVE)" and the volume was accessible.
clicked on "OK" - went to youtube.com and it played perfectly
and for our technician help call us at toll free no 18884276640
Their is a chance that either the sound device or driver is missing. Reload the sound software. If you don't have it look at the mane and model of you computer or sound card make andf model(mother board it on board sound) and download the drivers nd sofrtware from their website.