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Your phone numbers are not stored in the required format.
Generally, this is not adding +1 on long distance calls, not adding country codes, or not knowing tricks like in UK mobile numbers where you have to drop the zero on say 44 (UK) and then 07748 (code) drop the zero 0, so 44 7748 and the 6 digit number.
Most modern bluetooth's rely on your phones built in voice dialing (if your phone has it) which is relayed through the device. Familiarize yourself with how your cellphone handles voice dialing, once this is done there should be a multi function button on the unit that you press to activate voice dialing. It could also be by voice if it is voice controlled.
You PUK code is provided by your cellphone company, and if you need to unlock the PUK code it will be in the phone application where you will need to put it, just like if you were dialing a phone number
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