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My RTI T2-cs+ remote won't turn on

My remote, less than 60 days old won't turn on. When placed in charge the light is blue as if it is charged. I have tried it in our other charger and the light is blue as well.

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Posted on Jan 02, 2017

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RTI Install
  • 1 Answer

SOURCE: New RTI remote went black. Fully charged but nonresponsive.

Whenever possible contact an authorized RTI dealer in your area for support help!

There are a couple of reasons that a T1 or T2+ goes black. I understand that the screen does not light but if the buttons do not light either. The first most obvious reason is the battery is dead, even though it may act like it is charging. Pop the back off and check to see if the battery is slightly bulged. If so, it is for sure finished with its life. Further if the battery is over 2 - 3 years old it is probably done. Replacement batteries are available, but changing them requires more knowledge than just knowing how to use a Philips screw driver. The mother board battery connector is very susceptible to damage, so you must take great caution to hold the white mother board connector down gently on the edge with a small screw driver while you pull the white battery connector out.

Another potential problem area that will cause the screen to go off or become fractal is that there is an internal screw in the lower left that clamps the keyboard circuit board in place. This is also the ground clamp for the keypad illuminating surface. If this screw was not installed tightly the contact surface underneath will burn off. I have successfully repaired several of these by placing a triple folded small piece of aluminum foil in place of the burned out contact material under the screw and clear plastic illuminating sheet then tighten up the screw.

Only perform repairs if you are qualified to do so J

David
Master A/V Systems Integrator
www.soundandtheater.com/home.htm

Posted on Mar 08, 2010

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  • 1 Answer

SOURCE: Charger Base Doesn't Charge

I just had the same problem, went to best buy and got a new 890 and tested the old remote with the new charger, the new charger has a different design slightly, has only two pins and no center pin on the charger. its charging the old remote now so its definitely a design flaw. Not sure what to do now tho.

Posted on Jun 16, 2009

  • 4 Answers

SOURCE: My 880 will not charge I used this 2 years ago and

There is a trick with these remotes. Take a tiny piece of paper and
wedge it in between the battery and the side of the battery compartment
opposite the battery contacts when you insert battery.
This will apply more pressure between battery contacts and remote.
Now your harmony should properly charge up overnight.
Had the same problem with mine and the paper trick fixed it.
Was even able to use the old battery again.
Has something to do with the three contacts on the battery.
All 3 need to make good contact.

Posted on Nov 19, 2009

Testimonial: "didn't work with new replacement bat all that happened was the test process and press -> symbol and then I get a red circled ? in the top right"

  • 9 Answers

SOURCE: how do i change the battery for the RTI universal

The remote keeps it's memory in a non-volatile memory chip which is unaffected by power loss. So changing the battery is safe. The replacement batteries can be ordered from your RTI dealer for $45. Be careful with a T1 battery connector, they are delicate and can pull away from the board leading to an expensive repair. I'd suggest taking the remote to your dealer and have them replace it for you.

Posted on May 11, 2010

  • 9 Answers

SOURCE: My 1 year old RTI T2+ suddenly will not charge.

Try replacing the battery. If this does not fix the problem the charging circuit may be bad and need service. Go through your dealer if you purchased it that way and they may be able to provide you with a loaner while it's sent off to service. Or call RTI yourself and setup a service request. (952) 253-3136

Posted on May 11, 2010

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My 1 year old RTI T2+ suddenly will not charge. I've tried charging it on 2 separate charging stations with no luck!


Try replacing the battery. If this does not fix the problem the charging circuit may be bad and need service. Go through your dealer if you purchased it that way and they may be able to provide you with a loaner while it's sent off to service. Or call RTI yourself and setup a service request. (952) 253-3136

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You may have a bad battery, try testing a new battery and try again. If this does not fix the problem the remote and possibly the dock may need to go to service. Call your dealer about getting a loaner while it's off to service or if you purchased this some other way call RTI and set up a service call with them. (952) 253-3136

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I dropped my RTI T3 remote and now the touch screen went blank (white light). Touch screen works, but icons are gone. I tried taking out the battery to reset, but still no icons. Help!


T3s and T2-Cs are very delicate and often go to the White Screen of Death WSoD when dropped. (a play on the term BSoD from windows)

The remote needs to be serviced to fix this. If you explain the remote goes to white screen when you call RTI they will understand.
their tech support number to get a return authorization is here. They will explain how to pack and ship it.
(952) 253-3136

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What does it mean when the light at the top of the remote is red instead of green?


The red indicates low battery. The batteries are estimated to last around 2 years at that point or later the battery will weaken and the red light will show up more often. In some rare cases the red light will not go away even with a fully charged new battery, in that case there may be something wrong with the charging circuit inside the remote that gives feedback on the battery's charge. You can either live with a false reading of the battery level and charge the remote nightly OR you can send it to RTI for a repair.

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1 Answer

New RTI remote went black. Fully charged but nonresponsive.


Whenever possible contact an authorized RTI dealer in your area for support help!

There are a couple of reasons that a T1 or T2+ goes black. I understand that the screen does not light but if the buttons do not light either. The first most obvious reason is the battery is dead, even though it may act like it is charging. Pop the back off and check to see if the battery is slightly bulged. If so, it is for sure finished with its life. Further if the battery is over 2 - 3 years old it is probably done. Replacement batteries are available, but changing them requires more knowledge than just knowing how to use a Philips screw driver. The mother board battery connector is very susceptible to damage, so you must take great caution to hold the white mother board connector down gently on the edge with a small screw driver while you pull the white battery connector out.

Another potential problem area that will cause the screen to go off or become fractal is that there is an internal screw in the lower left that clamps the keyboard circuit board in place. This is also the ground clamp for the keypad illuminating surface. If this screw was not installed tightly the contact surface underneath will burn off. I have successfully repaired several of these by placing a triple folded small piece of aluminum foil in place of the burned out contact material under the screw and clear plastic illuminating sheet then tighten up the screw.

Only perform repairs if you are qualified to do so J

David
Master A/V Systems Integrator
www.soundandtheater.com/home.htm

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